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1180926

registered interest
date	26/02/2020
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Foreign and Commonwealth Office: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, what steps he plans to take to help resolve the dispute between the members of PCS union employed by Interserve and his Department; and if he will meet those union members.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	21368
answer	answer is ministerial correction date of answer 09/03/2020 answer text <p>The dispute remains one between Interserve, as employer, and employees with representation from the PCS union.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 09/03/2020 16:44:13 answering member 4057 label Biography information for Nigel Adams
tabling member	4603 label Biography information for Preet Kaur Gill

1171087

registered interest
date	15/01/2020
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Foreign and Commonwealth Office: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how many reports he has received from Interserve about a potential break-in at a confidential waste room in his Department's headquarters between June and July 2019.
tabling member constituency	Easington
tabling member printed	Grahame Morris
uin	3735
answer	answer is ministerial correction date of answer 20/01/2020 answer text <p>There was no break-in at a confidential waste room. The door to a room containing confidential waste was forced in a controlled manner by appropriately cleared Interserve staff. This was the result of the key being misplaced. The room is managed by Interserve in accordance with the delivery of contracted facility management services.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 20/01/2020 15:41:10 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3973 label Biography information for Grahame Morris

1171089

registered interest
date	15/01/2020
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Foreign and Commonwealth Office: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how many reports of (a) uncompleted cleanliness tasks and (b) rodents were reported to Interserve at his Department's headquarters in each month from April 2019 to November 2019.
tabling member constituency	Easington
tabling member printed	Grahame Morris
uin	3737
answer	answer is ministerial correction date of answer 22/01/2020 answer text <p>The Facilities Management Client Unit measure the delivery of key areas of Interserve performance in line with contracted service standards.</p><p>For reactive cleaning requests we measure the performance against the initial response time and the rectification time. The cleaning figures attached represent the number of occasions where Interserve failed to meet the contracted standard and the representative percentage based on the total number of tasks reported. The level of cleaning performance is generally within contracted tolerances and is monitored on a monthly basis as part of contractual governance procedures. Where failures exceed tolerances, these are assessed and actions taken with the Service Provider to address them. Where rodents are reported, visits are made to the rooms to ensure adequate prevention methods are in place and that no food is left out overnight.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 22/01/2020 17:22:57 answering member 4053 label Biography information for Mrs Heather Wheeler attachment 1 file name PQ 3737 Data.docx title PQ 3737 Data previous answer version 1778 answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3973 label Biography information for Grahame Morris

1171107

registered interest
date	15/01/2020
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Foreign and Commonwealth Office: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, how many planned preventative maintenance issues were missed by Interserve at his Department's main building in each month from April 2019 to November 2019.
tabling member constituency	Easington
tabling member printed	Grahame Morris
uin	3738
answer	answer is ministerial correction date of answer 22/01/2020 answer text <p>The Facilities Management Client Unit measure the delivery of key areas of Interserve performance in line with contracted service standards.</p><p>The figures below represent the number of planned preventative maintenance (PPM) tasks that were not delivered in month and in accordance with the contracted standard and the representative percentage based on the total number of PPMs due in the month.</p><p>Performance in relation to PPMs is monitored on a monthly basis as part of contractual governance procedures. In the main performance is within contracted tolerances. Where failures exceed contracted tolerances, these are assessed and actions taken with the Service Provider to address them. A new PPM regime was instigated from February 2019 under a new contractual arrangement.</p><p> </p><p>È</p><table><tbody><tr><td><p> </p></td><td><p> </p></td><td colspan="2"><p>PPMs failed</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p>No.</p></td><td><p>%</p></td></tr><tr><td rowspan="9"><p>2018</p></td><td><p>April</p></td><td><p>3</p></td><td><p>1.25</p></td></tr><tr><td><p>May</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>June</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>July</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>August</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>September</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>October</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td rowspan="12"><p>2019</p></td><td><p>January</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>February</p></td><td><p>2</p></td><td><p>1.1</p></td></tr><tr><td><p>March</p></td><td><p>1</p></td><td><p>0.38</p></td></tr><tr><td><p>April</p></td><td><p>1</p></td><td><p>0.4</p></td></tr><tr><td><p>May</p></td><td><p>32</p></td><td><p>4.9</p></td></tr><tr><td><p>June</p></td><td><p>91</p></td><td><p>11.5</p></td></tr><tr><td><p>July</p></td><td><p>56</p></td><td><p>6.3</p></td></tr><tr><td><p>August</p></td><td><p>33</p></td><td><p>4.1</p></td></tr><tr><td><p>September</p></td><td><p>16</p></td><td><p>3.1</p></td></tr><tr><td><p>October</p></td><td><p>30</p></td><td><p>7.4</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>2</p></td><td><p>0.4</p></td></tr></tbody></table> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 22/01/2020 17:14:21 answering member 4053 label Biography information for Mrs Heather Wheeler previous answer version 1779 answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3973 label Biography information for Grahame Morris

1137834

registered interest
date	09/07/2019
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Foreign and Commonwealth Office: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Foreign and Commonwealth Affairs, what discussions he has had with Interserve on (a) changes to its cleaners' working hours and (b) the effect of those changes on the (i) overtime payments and (ii) take-home pay of those staff; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	275230
answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>We are aware that Interserve is currently introducing a British Institute of Cleaning Science solution across the Foreign and Commonwealth Office's UK estate, in accordance with the requirements of the Crown Commercial Service.</p><p>If a Cleaner finds the new system isn't working for them, Interserve has undertaken to discuss what reasonable adjustments can be made, while ensuring service delivery that achieves contractual requirements.</p> answering member constituency South West Wiltshire answering member printed Dr Andrew Murrison question first answered 15/07/2019 15:20:10 answering member 1466 label Biography information for Dr Andrew Murrison
tabling member	4463 label Biography information for Chris Stephens