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<p>The government committed to providing free, impartial guidance through Pension
Wise, to help people make informed and confident decisions about how they use their
defined contribution pension savings in retirement. It is available online, via the
telephone and face to face. As of 29 October 2015, there were over 20,000 completed
appointments for face to face guidance and 9,000 completed appointments for telephone
guidance as well as over 1.7 million visits to the website.</p><br /><p>Pension Wise
runs exit surveys of those who have completed an appointment It is not mandatory for
a user to complete an exit survey<strong>.</strong> The government is committed to
being open and transparent with Pension Wise data and will be making core data readily
available by placing it on the government performance platform this autumn. The data
will be in the public domain and updated regularly. HM Treasury is working with Pension
Wise delivery partners to provide the level of detail that we require for reporting
purposes.</p><br /><p>The Financial Conduct Authority, in line with its remit to protect
consumers and ensure markets function in consumers’ interests, is monitoring developments
in the retirement income market closely and has committed to take action where consumers
are coming to harm or where the market is not operating competitively.</p><br /><p>The
government recognises that people may wish to consult different sources of information
before reaching a decision about their retirement income. In addition to Pension Wise,
The Pension Advisory Service (TPAS) provides independent, impartial information and
guidance about pensions, free of charge, to members of the public. The Money Advice
Service also provides free and unbiased information and guidance on all money matters.</p><br
/><p>A number of pension providers offer financial guidance. Individuals can also
access regulated advice from an Independent Financial Adviser (IFA). HM Treasury and
the Financial Conduct Authority are jointly considering how financial advice could
be made more accessible and affordable for consumers through the Financial Advice
Market Review.</p><p><br></p><br />
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