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578766

registered interest
date	08/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, when his Department plans to respond to the letter from the hon. Member for Walsall North of 17 August 2016 to the Director General, Benefits and Credits, on tax credits and Concentrix related to a constituency case.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	45596
answer	answer is ministerial correction date of answer 13/09/2016 answer text <p>HM Revenue and Customs replied to the hon. Member’s letter on 12<sup>th</sup> September 2016.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 13/09/2016 14:50:03 answering member 3918 label Biography information for Jane Ellison
tabling member	316 label Biography information for Mr David Winnick

479524

registered interest
date	17/03/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will arrange for HM Revenue and Customs to acknowledge or reply to the letter of 24 February 2016 from the hon. Member for Walsall North concerning a constituent.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	31532
answer	answer is ministerial correction date of answer 22/03/2016 answer text <p>HM Revenue and Customs replied to the hon. Member’s letter on 14 March 2016.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 22/03/2016 17:37:36 answering member 1529 label Biography information for Mr David Gauke
tabling member	316 label Biography information for Mr David Winnick

225962

registered interest
date	09/03/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, when he expects to reply to the letter of 4 February 2015 from the hon. Member for Walsall North on behalf of a constituent.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	226802
answer	answer is ministerial correction date of answer 12/03/2015 answer text <p>I have replied to the Hon. Member.</p><p> </p><p> </p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 12/03/2015 12:41:39 answering member 4066 label Biography information for Priti Patel
tabling member	316 label Biography information for Mr David Winnick

172747

registered interest
date	08/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 11 December 2014 to Question 217619, when the hon. Member for Walsall North will receive a reply to his letter of 10 November 2014, reference MC2014/04463; and what the reason was for the time taken to respond.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	220231
answer	answer is ministerial correction date of answer 13/01/2015 answer text <p>I have responded to the hon. Member.</p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 13/01/2015 17:48:51 answering member 4066 label Biography information for Priti Patel
tabling member	316 label Biography information for Mr David Winnick

168601

registered interest
date	08/12/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, when the Member for Walsall North will receive a reply to his letter of 10 November 2014 on behalf of a constituent, ref MC2014/04463.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	217619
answer	answer is ministerial correction date of answer 11/12/2014 answer text <p>I would like to thank the Hon Member for his letter of 10 November to the Chancellor of the Exchequer and I am sorry for the delay in replying. A response will be sent to the Hon Member as soon as possible.</p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 11/12/2014 17:54:32 answering member 4066 label Biography information for Priti Patel
tabling member	316 label Biography information for Mr David Winnick

46855

registered interest
date	03/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195176
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	316 label Biography information for Mr David Winnick