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<p>The HMRC Personal Tax (PT) Operations unit is responsible of administering the
National Insurance (NI) Helpdesk and they typically have not kept staffing numbers
for specific helplines since they employ a variable workforce model, where their staff
may switch between answering phones, processing correspondence, and replying to webchat
inquiries throughout the day.</p><p> </p><p> </p><p>For your reference, information
about the PT Operation unit's performance in terms of customer service going back
to 2016 is included in the HMRC's quarterly performance reports on GOV.UK.</p><p>GOV.UK
link to HMRC quarterly performance reports: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fcollections%2Fhmrc-monthly-performance-reports%23reporting-year-2022-to-2023&data=05%7C01%7Cdavid.g.piper%40hmrc.gov.uk%7Cead3c946da77486e26d708db6b46f8ca%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638221724779883722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=i5MsMLzupU2YSBIcKM6Kuw%2FPTU2MZ2PzpMVIdCoswPw%3D&reserved=0"
target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2022-to-2023</a>.</p><p>
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