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583073

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what targets the Government set for Concentrix on reviewing tax credit claims for each month in 2016 and 2017; and what targets the Government set in relation to tax credit claims being suspended.
tabling member constituency	Preston
tabling member printed	Mr Mark Hendrick
uin	46382
answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>Concentrix performance targets are outlined in the contract, which can be found at: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HM Revenue and Customs monitors Concentrix performance against the contractual performance indicators on a daily, weekly and monthly basis.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/10/2016 16:13:52 answering member 3918 label Biography information for Jane Ellison
tabling member	473 label Biography information for Sir Mark Hendrick

583074

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Valuation Office Agency: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 13 September 2016 to Question 45282, where staff who work at the Valuation Office Agency in Preston are planned to be deployed after the planned closure of that office; and how many staff at what cost at that office he plans to make redundant after that closure.
tabling member constituency	Preston
tabling member printed	Mr Mark Hendrick
uin	46380
answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>The Valuation Office Agency will consult with staff affected by the closure of the Preston office. Options will include working from an alternative location or working from home.</p><p> </p><p>The Agency is not looking to make redundancies and is committed to take every practical step to avoid job losses as a result of location changes.</p><p> </p><p>The Agency‘s transformation programme is changing the way the Agency works, focusing on a core network of offices and greater use of technology.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/10/2016 10:30:07 answering member 3918 label Biography information for Jane Ellison
tabling member	473 label Biography information for Sir Mark Hendrick

583075

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many people in Preston constituency have their tax credits suspended.
tabling member constituency	Preston
tabling member printed	Mr Mark Hendrick
uin	46381
answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold data broken down specifically by constituency areas.</p><p>HMRC is currently focussed on resolving the outstanding cases but will be preparing regional analysis, which will be available in due course.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/10/2016 16:38:28 answering member 3918 label Biography information for Jane Ellison
tabling member	473 label Biography information for Sir Mark Hendrick

583076

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what processes his Department has in place to review decisions made by Concentrix which resulted in the suspension of tax credits.
tabling member constituency	Preston
tabling member printed	Mr Mark Hendrick
uin	46383
answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>Information about the assurance review process can be found within the Concentrix contract at: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a></p><p> </p><p>HM Revenue and Customs monitors the financial accuracy of Concentrix decisions using the Quality Assurance Framework as part of the contract. This assures the delegation of Commissioner's Powers is discharged correctly by Concentrix to provide customers with the correct tax credit awards. This involves HMRC reviewing a monthly sample of 500 cases where a decision has been made by Concentrix to amend a tax credit award and assuring the accuracy level of those decisions. The assurance approach is set out within sections A38 and A39 of the contract.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 12/10/2016 16:15:49 answering member 3918 label Biography information for Jane Ellison
tabling member	473 label Biography information for Sir Mark Hendrick

583077

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of cases of each risk type relating to error and fraud completed by SYNNEX-Concentrix under its contract with HM Revenue and Customs between May 2014 and October 2015.
tabling member constituency	Sheffield, Heeley
tabling member printed	Louise Haigh
uin	46384
answer	answer is ministerial correction date of answer 14/10/2016 answer text <p>Between the commencement of the contract in November 2014 and the end of October 2015, the number of cases completed by Concentrix by risk type were as follows:</p><ul><li>107,677 childcare risk;</li><li>84,154 undeclared partner risk;</li><li>114,146 work and hours risk.</li></ul> answering member constituency Battersea answering member printed Jane Ellison question first answered 14/10/2016 09:32:47 answering member 3918 label Biography information for Jane Ellison
tabling member	4473 label Biography information for Louise Haigh

583078

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many high-cost, short-term credit firms have (a) been fully authorised and (b) had their authorisation denied by the Financial Conduct Authority.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	46388
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>This question has been passed on to the Financial Conduct Authority (FCA). The FCA will reply to directly to the Honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 46390 46392 question first answered 10/10/2016 15:23:08 answering member 3929 label Biography information for Simon Kirby
tabling member	4034 label Biography information for Yvonne Fovargue

583079

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits: Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the average time taken was to complete an investigation into the alleged presence of an unreported adult in the household of a tax credit claimant in the past 12 months; and if he will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	46393
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>Between 1 September 2015 and 31 August 2016, the average time taken to complete a tax credit undeclared partner investigation by HM Revenue and Customs (HMRC) from the point at which they first write to the customer to closure, was 51.27 days. During the same period, Concentrix acting on behalf of HMRC took an average of 65.34 days.</p><p> </p><p>Where an alleged presence of an unreported adult occurs, claimants are given 30 days to contact HMRC or provide the relevant information. If after 30 days HMRC has had no contact, tax credit payments are either suspended or reduced. HMRC then gives the claimant a further 30 days to contact HMRC before making a decision on the household composition and tax credits award using all the available information.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 10/10/2016 16:52:27 answering member 3918 label Biography information for Jane Ellison
tabling member	1490 label Biography information for Mrs Madeleine Moon

583080

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate his Department has made of the number of people employed in the UK by the high-cost, short-term credit sector.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	46389
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>The information requested is not centrally held.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby question first answered 10/10/2016 15:20:48 answering member 3929 label Biography information for Simon Kirby
tabling member	4034 label Biography information for Yvonne Fovargue

583081

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the change in the (a) volume and (b) value of high-cost, short-term loans has been since January 2015.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	46390
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>This question has been passed on to the Financial Conduct Authority (FCA). The FCA will reply to directly to the Honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 46388 46392 question first answered 10/10/2016 15:23:08 answering member 3929 label Biography information for Simon Kirby
tabling member	4034 label Biography information for Yvonne Fovargue

583082

registered interest
date	14/09/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many high-cost, short-term credit firms are operating with interim permissions.
tabling member constituency	Makerfield
tabling member printed	Yvonne Fovargue
uin	46392
answer	answer is ministerial correction date of answer 10/10/2016 answer text <p>This question has been passed on to the Financial Conduct Authority (FCA). The FCA will reply to directly to the Honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby grouped question UIN 46388 46390 question first answered 10/10/2016 15:23:08 answering member 3929 label Biography information for Simon Kirby
tabling member	4034 label Biography information for Yvonne Fovargue