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<p>In addition to our core Tax Credit advisers, this year HM Revenue and Customs (HMRC)
has recruited more than 2,000 staff to its customer service teams and plans to have
the majority of them in place and operational by end of June 2015.</p><p> </p><p>
</p><p> </p><p>Alongside this, a further 1,500 extra staff from across HMRC are moving
temporarily to support customer services in the run-up to the Tax Credits renewals
deadline on 31 July. This movement of teams across HMRC in now a normal feature of
how the department works: the tax year features distinct peaks in customer demand,
with weekly calls varying from a few hundred thousand to well over a million, and
so it would be highly inefficient to resource its teams to peak demand all year round.</p><p>
</p><p> </p><p> </p><p>This year, Tax Credits customers can also renew or report changes
of circumstances online at: <a href="https://www.gov.uk/renewtaxcredits" target="_blank">www.gov.uk/renewtaxcredits</a>
and HMRC is actively encouraging them to do so.</p><p> </p>
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