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78655

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many and what proportion of telephone calls were answered by HM Revenue and Customs in less than (a) five minutes, (b) 10 minutes, (c) 15 minutes and (d) 20 minutes in each quarter of the last three years; and how many and what proportion of telephone calls to HM Revenue and Customs went unanswered in each quarter of the last three years.
tabling member constituency	Birmingham, Ladywood
tabling member printed	Shabana Mahmood
uin	206498
answer	answer is ministerial correction date of answer 27/08/2014 answer text <p>HMRC publishes regular updates on its performance. The latest publication is available here:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators" target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/08/2014 12:46:01 answering member 1529 label Biography information for Mr David Gauke
tabling member	3914 label Biography information for Shabana Mahmood

78656

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many staff HM Revenue and Customs (HMRC) has made (a) voluntarily and (b) compulsorily redundant in each of its areas of activity in each year from 2010-11; and how much HMRC has spent on redundancy costs in each such year.
tabling member constituency	Birmingham, Ladywood
tabling member printed	Shabana Mahmood
uin	206500
answer	answer is ministerial correction date of answer 06/10/2014 answer text <p>Under Cabinet Office protocols for managing staff surpluses, all HMRC staff leaving under compulsory redundancy (CR) terms have first been offered and declined voluntary redundancy (VR) terms. To date this has ensured that all staff who have left HMRC on CR terms have chosen to take compulsory redundancy, either because accepting CR over VR terms has not financially disadvantaged them, or they have declined a reasonable alternative redeployment solution in favour of CR terms.</p><p> </p><p>The redundancies and the voluntary exits have had no effect on the level of service provided by HMRC.</p><p> </p><p> </p><p>The information required can be found in the exit data, which is published every year in the departmental accounts.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 06/10/2014 14:11:57 answering member 1529 label Biography information for Mr David Gauke
tabling member	3914 label Biography information for Shabana Mahmood

78657

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how much was paid to officials in HM Revenue and Customs in bonuses and other payments in addition to salary in each of the last five years; how many officials received such payments; and what the monetary value was of the 20 largest payments made in each year.
tabling member constituency	Birmingham, Ladywood
tabling member printed	Shabana Mahmood
uin	206497
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>HMRC operates two non-consolidated award arrangements:</p><p> </p><p>· Performance awards tied to the annual performance for delegated grades (AA – Grade 6) and Senior Civil Servants; and</p><p>· A recognition bonus scheme for delegated grades which recognises exceptional in year performance. This scheme is not open to members of the SCS.</p><p>· All payments are non-consolidated and non-pensionable.</p><p> </p><p>All information has been previously disclosed in HMRC accounts and transparency declarations which can be found through the following links;</p><p> </p><p>Transparency returns</p><p><a href="https://www.gov.uk/government/publications/non-consolidated-performance-related-payments" target="_blank">https://www.gov.uk/government/publications/non-consolidated-performance-related-payments</a></p><p> </p><p>Annual accounts</p><p>2013/14 <a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2013-to-2014" target="_blank">https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2013-to-2014</a></p><p> </p><p>2012/13</p><p><a href="https://www.gov.uk/government/publications/annual-report-and-accounts-2012-13--3" target="_blank">https://www.gov.uk/government/publications/annual-report-and-accounts-2012-13--3</a></p><p> </p><p>Prior to 2012 <a href="http://webarchive.nationalarchives.gov.uk/+/http:/www.hmrc.gov.uk/about/reports.htm" target="_blank">http://webarchive.nationalarchives.gov.uk/+/http://www.hmrc.gov.uk/about/reports.htm</a></p><p> </p><p> </p><p>Performance awards are paid in the financial year following the performance (i.e. payments in 2009/10 relate to performance in 2008/09).</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 18/08/2014 10:04:14 answering member 1529 label Biography information for Mr David Gauke
tabling member	3914 label Biography information for Shabana Mahmood

78658

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Credit: Interest Rates
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what steps his Department is taking to address concerns that payday loan companies are exploiting vulnerable people.
tabling member constituency	Belfast North
tabling member printed	Mr Nigel Dodds
uin	206553
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>The Government has fundamentally reformed regulation of the payday market, transferring regulatory responsibility for consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA) from 1 April 2014. The FCA has a statutory objective to protect consumers.</p><p> </p><p>It is important that consumers are protected from unfair costs. The Government has therefore legislated to require the FCA to introduce a cap on the cost of payday loans, and the FCA is currently consulting on its cap proposals.</p><p> </p><p>The Government also strongly welcomes the FCA’s new rules for regulating payday lending, including action on rollovers and continuous payment authorities (CPAs). Payday lenders are also required to adhere to the FCA’s high level principles of business, including that of ‘treating customers fairly’.</p><p> </p><p> </p><p>The FCA has also introduced affordability rules to strengthen consumer protection, based on the principle that money should only be lent to a consumer if they can afford it.</p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 18/08/2014 09:50:24 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1388 label Biography information for Lord Dodds of Duncairn

78659

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	VAT
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will bring forward legislative proposals to reduce VAT on flood defence works carried out by individual householders to help protect their own homes against flooding.
tabling member constituency	South West Devon
tabling member printed	Mr Gary Streeter
uin	206455
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p>There are no plans for legislative proposals to reduce VAT on flood defence works.</p><p> </p><p>The Government has responded to the recent floods in a decisive way by offering a package of initiatives, including a “renew and repair” grant of £5,000 to provide financial support for households and businesses.</p><p> </p><p>Details of the new funding schemes for homeowners and businesses in flood hit areas were announced on 20 February by the Prime Minister.</p><p> </p><p>Further information on this is available on the UK Government web-site at</p><p><a href="http://www.gov.uk/government/news/pm-announces-details-of-flood-support-packages" target="_blank">www.gov.uk/government/news/pm-announces-details-of-flood-support-packages</a>.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 22/07/2014 13:13:04 answering member 1529 label Biography information for Mr David Gauke
tabling member	234 label Biography information for Sir Gary Streeter

78660

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Business: Bank Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what steps the Government has taken to promote competition in the market for business banking; and what the effect of those steps has been.
tabling member constituency	North Swindon
tabling member printed	Justin Tomlinson
uin	206494
answer	answer is ministerial correction date of answer 23/07/2014 answer text <p>Budget 2014 set out details of the action Government has taken to support competition in banking and access to finance for businesses, and also detailed a package of new measures to build on these reforms.</p><p> </p><p>This included: confirmation that the Government will legislate to require banks to share more information on their smaller business customers with other lenders through credit reference agencies, levelling the playing field for challenger and non-bank lenders; and consulting on whether to legislate to require SME lenders to release details on businesses that they reject for finance so these business can be linked up alternative finance providers.</p><p> </p><p>The Government has also commissioned a major new biannual survey which allows for a public ranking of UK banks based on the services and products they provide to SMEs, the first set of results of which were published in May, and an independently reviewed Appeals Process is ensuring that SMEs declined for finance can appeal that decision.</p><p> </p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 23/07/2014 08:38:46 answering member 4117 label Biography information for Andrea Leadsom
tabling member	4105 label Biography information for Justin Tomlinson

78661

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	VAT
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate his Department has made of the money annually raised through VAT on the restoration of heritage buildings.
tabling member constituency	Hendon
tabling member printed	Dr Matthew Offord
uin	206441
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>No estimate has been made.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 18/08/2014 09:35:23 answering member 1529 label Biography information for Mr David Gauke
tabling member	4006 label Biography information for Dr Matthew Offord

78662

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether he has any plans to increase the number of replies within his Department's working day standard; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Simon Kirby
uin	206483
answer	answer is ministerial correction date of answer 18/08/2014 answer text <p>The handling of correspondence is given the highest priority by my Department and we aim to respond to all correspondence within 15 working days.</p><p> </p><p>Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations will be updated in due course.</p><p> </p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf</a></p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 18/08/2014 09:47:54 answering member 4117 label Biography information for Andrea Leadsom
tabling member	3929 label Biography information for Simon Kirby

78838

registered interest
date	17/07/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Bank Services: Civil Society
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what plans they have to ensure that banks continue to offer account facilities to local voluntary associations, clubs and societies within their communities.
tabling member printed	Lord Steel of Aikwood
uin	HL1228
answer	answer is ministerial correction date of answer 28/07/2014 answer text <p>The Government believes it is important for local voluntary associations, clubs and societies to be able to access account facilities, and it will continue to monitor the situation.</p> answering member printed Lord Deighton question first answered 28/07/2014 16:11:24 answering member 4262 label Biography information for Lord Deighton
tabling member	949 label Biography information for Lord Steel of Aikwood