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178856

registered interest
date	10/02/2015
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Telecommunications: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what guidance his Department issues on what compensation is payable for the loss of both landline and internet services for the period of 21 days; and if he will make a statement.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	224140
answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Ofcom expects providers to resolve network faults, however caused, as quickly as possible. The regulator also expects providers to deal fairly and sympathetically with consumers who experience a loss of service as a result of network issues. This could include giving compensation or by allowing customers to exit their contract without penalty.</p><p>The Communications Act requires telecoms providers to take appropriate measures to protect the security and resilience of their networks and services. When a security or availability incident occurs which has a significant impact on the operation of a network or service, the legislation requires the provider to report this to Ofcom. Ofcom monitors these reports closely and has the power to intervene if they believe a provider is not taking the appropriate measures.</p><p> </p><p>Ofcom has imposed minimum targets on Openreach requiring 80% of fault repairs to be completed within one to two working days of being notified and the company to report publicly on its performance, allowing Ofcom to monitor and intervene if required.</p><p>Consumers can pursue claims for compensation caused by line outages by contacting their communications providers. If they are unhappy with the outcome of their complaint or how their complaint has been handled, they are able to pursue the case through the registered Alternative Dispute Resolution service – a free and impartial service that Ofcom requires all communications providers to have in place.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 224141 question first answered 23/02/2015 08:33:22 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	384 label Biography information for Baroness McIntosh of Pickering

178857

registered interest
date	10/02/2015
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Telecommunications: Ryedale
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what steps his Department is taking to expedite the restoration of landline and internet services to more than 25 residences in Rillington and Sherburn in Ryedale following the breakage of a telephone pole on 20 January 2015.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	224141
answer	answer is ministerial correction date of answer 23/02/2015 answer text <p>Ofcom expects providers to resolve network faults, however caused, as quickly as possible. The regulator also expects providers to deal fairly and sympathetically with consumers who experience a loss of service as a result of network issues. This could include giving compensation or by allowing customers to exit their contract without penalty.</p><p>The Communications Act requires telecoms providers to take appropriate measures to protect the security and resilience of their networks and services. When a security or availability incident occurs which has a significant impact on the operation of a network or service, the legislation requires the provider to report this to Ofcom. Ofcom monitors these reports closely and has the power to intervene if they believe a provider is not taking the appropriate measures.</p><p> </p><p>Ofcom has imposed minimum targets on Openreach requiring 80% of fault repairs to be completed within one to two working days of being notified and the company to report publicly on its performance, allowing Ofcom to monitor and intervene if required.</p><p>Consumers can pursue claims for compensation caused by line outages by contacting their communications providers. If they are unhappy with the outcome of their complaint or how their complaint has been handled, they are able to pursue the case through the registered Alternative Dispute Resolution service – a free and impartial service that Ofcom requires all communications providers to have in place.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey grouped question UIN 224140 question first answered 23/02/2015 08:33:23 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	384 label Biography information for Baroness McIntosh of Pickering

170357

registered interest
date	15/12/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Horse Racing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what representations he has received on the future funding for racing; and if he will make a statement.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	218844
answer	answer is ministerial correction date of answer 06/01/2015 answer text <p>This year we have run two consultations on the Horserace Betting Levy. The first focused on extending the Levy to offshore operators and received 24 responses. The second looked at reform or replacement of the Levy and received 100 responses.</p><p>As a result of our analysis of the responses to the two consultations it is clear that more detail is required as to how a replacement for the Levy would work in order to enable a full comparison between reform and replacement to be made.</p><p>Therefore, as announced in the Autumn Statement, we will consult, early in 2015, on a Racing Right and intend to announce a decision in the light of all three consultations.</p> answering member constituency Maidstone and The Weald answering member printed Mrs Helen Grant question first answered 06/01/2015 11:31:14 answering member 4018 label Biography information for Mrs Helen Grant
tabling member	384 label Biography information for Baroness McIntosh of Pickering

156196

registered interest
date	18/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Scandinavia
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, if he will undertake an assessment of the potential lessons that can be learned from Scandanavia in delivering (a) mobile telephone signal coverage and (b) faster broadband speeds; and if he will make a statement.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	215117
answer	answer is ministerial correction date of answer 25/11/2014 answer text <p>My Right Hon. Friend the Secretary of State has not undertaken any specific assessment of the Scandinavian model for providing mobile services but as part of its long-term economic plan, Government it is working with industry to ensure that the UK has a vibrant digital economy. We are investing up to £150 million to improve mobile coverage in areas where there is currently no coverage from any of the Mobile Network Operators (MNOs) through the Mobile Infrastructure Project. Additionally, we are currently consulting on proposals to improve mobile phone coverage in areas where there is a signal from one or more of the UK network operators, but not all four. The consultation closes on 26 November and is available on the GOV.UK website: <a href="https://www.gov.uk/government/consultations/tackling-partial-not-spots-in-mobile-phone-coverage" target="_blank">https://www.gov.uk/government/consultations/tackling-partial-not-spots-in-mobile-phone-coverage</a></p><p> </p><p>All four MNOs are also rolling out 4G mobile services that will provide faster mobile broadband. This rollout is expected to be the quickest in Europe and should deliver excellent coverage both indoors and outdoors. As a condition of the 4G spectrum they acquired by auction in 2013, O2 has an obligation to provide indoor 4G coverage to at least 98% of the UK population (and at least 95% of the population of England, Scotland, Wales and Northern Ireland) by the end of 2017. The other three MNOs have publically committed to matching this coverage by the end of 2015. This will help ensure UK consumers continue to benefit from excellent mobile services at competitive rates.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 25/11/2014 16:47:00 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	384 label Biography information for Baroness McIntosh of Pickering

156198

registered interest
date	18/11/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Telecommunications: Oxfordshire
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, whether the density of population in Oxfordshire compared to the North York Moors allows residents in Oxfordshire to have better mobile telephone signal coverage and broadband provision; and if he will make a statement.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	215115
answer	answer is ministerial correction date of answer 25/11/2014 answer text <p>This Government is committed the delivery of superfast broadband throughout the UK. We have allocated funding to projects areas to deliver superfast broadband to 95% of UK premises, for which Oxfordshire was allocated £6.21m and North Yorkshire was allocated £25.16m from central sources. Oxfordshire is anticipated to achieve 94% superfast broadband coverage and North Yorkshire, 92% superfast broadband coverage. In addition, the projects areas will benefit from delivery of the universal standard broadband and the Government is currently piloting alternative solutions with the aim of extending superfast coverage beyond 95%.</p><p> </p><p>The UK Government also recognises the value of mobile phone coverage in rural areas. Improving coverage is part of the Government’s wider digital inclusion agenda and investment in infrastructure for the long term economic plan. The Government’s Mobile Infrastructure Project is providing up to £150 million to improve mobile coverage in areas where there is currently no coverage from any of the MNOs and where it has not proved economical for the private sector to build infrastructure or extend their networks.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 25/11/2014 16:45:57 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	384 label Biography information for Baroness McIntosh of Pickering

100677

registered interest
date	23/10/2014
answering body	Department for Culture Media and Sport
answering dept id	10
answering dept short name	Culture, Media and Sport
answering dept sort name	Culture, Media and Sport
hansard heading	Broadband: Rural Areas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Culture, Media and Sport, what recent assessment he has made of the adequacy of the speed of the delivery of superfast broadband to rural areas.
tabling member constituency	Thirsk and Malton
tabling member printed	Miss Anne McIntosh
uin	211748
answer	answer is ministerial correction date of answer 29/10/2014 answer text <p>The pace of delivery of the Superfast Broadband Programme has accelerated substantially across the UK over recent months, resulting with on average 40,000 premises per week now able to access superfast broadband . All 44 Phase 1 local projects are delivering superfast broadband to homes and businesses. In August the programme had reached 1 million premises, and by February 2015 we will have reached 2 million homes and businesses. The second phase to extend coverage to 95% of UK premises by 2017 is in procurement and aims to have all contracts signed by early 2015.</p> answering member constituency Wantage answering member printed Mr Edward Vaizey question first answered 29/10/2014 10:01:40 answering member 1580 label Biography information for Lord Vaizey of Didcot
tabling member	384 label Biography information for Baroness McIntosh of Pickering