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<p>a) As the previous answer, 10463, highlighted, UK Visas and Immigration are committed
to the principles of continuous improvement in all areas and to applying these to
ensure processes are efficient and effective.</p><p> </p><p>b) Published service standards
for all No Time Limit, and Biometric Residence Permit replacement, applications are
to complete 100% of straightforward applications within six months.</p><p> </p><p>Where
an application is defined as non-straightforward, due to complexity, the customer
will be written to within the normal processing time to explain why it will not be
decided within the normal standard, and to explain what will happen next.</p><p> </p><p>Since
2012 UK Visas and Immigration have undertaken numerous improvements to streamline
the process and improve customer service. This included introducing biometrics to
Non-EEA national applications and applications for British Citizenship. We have introduced
email prompts to customers and improved the wording on correspondence letters and
the UK Visas and Immigration website to ensure customers are aware of the application
process and solutions to common issues.</p><p> </p><p>We have measured this through
monitoring the time taken for applicants to enrol their biometrics and from customer
feedback when resolving issues. Moving to digital applications, UK Visas and Immigration
are looking at continuous improvement once again to improve efficiency in collecting
applicants biometric data.</p>
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