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62079

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Belfast
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many staff were employed in the Passport Office in Belfast in each of the last five years.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	200956
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>The table below shows the number of full-time equivalent (FTE) staff employed <br>in the Belfast Passport Office in each of the last five years.</p><p> </p><p> </p><table><tbody><tr><td> </td><td><p><strong>Mar-10</strong></p></td><td><p><strong>Mar-11</strong></p></td><td><p><strong>Mar-12</strong></p></td><td><p><strong>Mar-13</strong></p></td><td><p><strong>Mar-14</strong></p></td></tr><tr><td><p><strong>FTEs</strong></p></td><td><p>171</p></td><td><p>163</p></td><td><p>160</p></td><td><p>182</p></td><td><p>205</p></td></tr></tbody></table><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:34:56 answering member 1530 label Biography information for James Brokenshire
tabling member	4131 label Biography information for Jim Shannon

62092

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Driving under Influence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many drink-driving offences were recorded in (a) Bury St Edmunds, (b) Suffolk and (c) England and Wales in each of the last five years; and how many successful prosecutions for such offences there have been.
tabling member constituency	Bury St Edmunds
tabling member printed	Mr David Ruffley
uin	200852
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p> </p><p>Drink driving is a summary offence, and not a notifiable offence. The Home Office only collects data on notifiable offences. <br><br>The number of defendants proceeded against at magistrates' courts and found guilty at all courts for offences relating to drink driving, in England and Wales from 2009 to 2013 can be viewed in Table 1. The same data for Suffolk can be viewed in Table 2. This data is held by the Ministry of Justice.<br><br>Data is not available below Police Force Area level, and so data for Bury St Edmunds cannot be provided.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker question first answered 24/06/2014 14:09:57 answering member 28 label Biography information for Norman Baker attachment 1 file name PQ 200852- table.xls title Offences relating to drink driving
tabling member	133 label Biography information for Mr David Ruffley

62093

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Chief Scientific Advisers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many meetings she has had with her Department's Chief Scientific Adviser in the last 12 months.
tabling member constituency	Birmingham, Hodge Hill
tabling member printed	Mr Liam Byrne
uin	200790
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p> </p><p>As was the case under previous administrations, details of internal meetings are not normally disclosed.</p><p> </p> answering member constituency Staffordshire Moorlands answering member printed Karen Bradley question first answered 24/06/2014 14:03:28 answering member 4110 label Biography information for Dame Karen Bradley
tabling member	1171 label Biography information for Liam Byrne

62094

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what proportion of (a) adult and (b) child passport renewal applications were processed within the three-week service standard in each of the last six months.
tabling member constituency	Coventry North East
tabling member printed	Mr Bob Ainsworth
uin	200841
answer	answer is ministerial correction date of answer 08/07/2014 answer text <p> </p><p> </p><p>he table below shows the number of straightforward passport applications <br>received within the UK which were processed within 3 weeks.</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Proportion of straightforward applications processed within 3 weeks</strong></p></td></tr><tr><td><p>Dec 13</p></td><td><p>99.99%</p></td></tr><tr><td><p>Jan 14</p></td><td><p>99.99%</p></td></tr><tr><td><p>Feb 14</p></td><td><p>99.98%</p></td></tr><tr><td><p>Mar 14</p></td><td><p>99.95%</p></td></tr><tr><td><p>Apr 14</p></td><td><p>99.59%</p></td></tr><tr><td><p>May 14</p></td><td><p>92.26%</p></td></tr></tbody></table><p> </p><p><br>Her Majesty's Passport Office does not hold a further breakdown of this information by <br>application type. The cost of bringing that information together would be <br>disproportionate and so it is not possible to provide the information you have <br>requested.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 08/07/2014 14:10:55 answering member 1530 label Biography information for James Brokenshire
tabling member	306 label Biography information for Mr Bob Ainsworth

62099

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what proportion of passport renewal applications have been upgraded from a standard application to the premium service in each of the last six months.
tabling member constituency	Coventry North East
tabling member printed	Mr Bob Ainsworth
uin	200748
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p> </p><p>Historical data on the number of upgrades from a standard application to a <br>premium service is not collated centrally.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 14/07/2014 16:14:05 answering member 1530 label Biography information for James Brokenshire
tabling member	306 label Biography information for Mr Bob Ainsworth

61879

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200696
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200697 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61880

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in all its overseas service centres have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200697
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61881

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints she has received about UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine to date.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200698
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61882

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been withdrawn by the applicant after the service standard for processing time has been missed in the last five years.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200699
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200698 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61883

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Teleperformance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what sanctions are available if TPContact fails to achieve and maintain high standards of customer service while providing services to her Department.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200686
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200687 200688 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries