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<p>Border Force is taking a number of steps to ensure passengers are dealt with quickly,
including through investment in technology and maximising available staff at the busiest
times of the day.</p><p>Border Force is committed to providing an excellent service.
During the first quarter of 2018, over 95% of passengers seeking entry to the UK at
Heathrow were dealt with within the service level agreements.</p><p>We have also increased
resources that are available to the busiest ports. For example, Border Force is putting
in 200 additional staff to help process passengers at Heathrow this summer. They will
remain at Heathrow throughout the busiest summer-period to help ensure Border Force
delivers an excellent service while continuing to protect the security of the border.</p><p>The
experience for British and other EEA nationals is further enhanced where those passengers
travel using biometric passports as they can use our ePassport gates.</p>
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