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<p>The Official Injury Claim (OIC) service is a free, easy-to-use online system owned
and operated by the Motor Insurers’ Bureau (MIB) on behalf of the Ministry of Justice.
OIC was built to be usable and accessible including to those with access needs or
who prefer or require assistive or adaptive technologies.</p><p>On-screen guidance
leads both represented and unrepresented claimants through the claims process, supported
by an online help-hub and additional written guidance. There is also a dedicated telephone
Portal Support Centre who can assist claimants who need to make a paper-based claim.
The OIC also provides translation services in multiple foreign languages.</p><p>Ministry
of Justice officials continue to work with MIB to increase awareness and improve the
visibility of the OIC through identifying and implementing appropriate web optimisation.
Regularly updated useful information on making a claim via the OIC is also available
on GOV.UK.</p>
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