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<p>The Person Centric Data Platform (PCDP) holds millions of identities that have
been submitted or otherwise provided in support of immigration applications. Individuals
have not been ‘misidentified’ by the PCDP. Rather, the Home Office has for some time
been aware of issues around ‘merged identity’ - where a single ‘identity island’ has
been formed with data belonging to two or more individuals.</p><p>The ‘merged identities’
issue affects around 0.02% of PCDP customer records - over 99.98% of records are not
impacted by this issue. We have identified around 46,000 records with an identity
issue, of which over 13,000 have already been resolved and we have a dedicated team
working on the remainder.</p><p>The Home Office takes data security and accuracy very
seriously. We continue detailed analysis to identify erroneous PCDP records so that
appropriate remedial work can be undertaken as quickly, and as carefully, as possible.</p><p>Where
customers identify an issue with their data, we encourage them to contact the UK Visas
and Immigration Contact Centre to enable this to be investigated and resolved.</p>
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