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<p>Financial representatives such as tax agents are encouraged to use HMRC’s free
online services wherever possible. Agents can save time by using online services specifically
designed to help them manage their client’s tax affairs. Online information and tools
are also available, this includes the agent dashboard where agents can check HMRC’s
current <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Fcheck-hmrcs-current-performance-and-service-levels&data=05%7C02%7Cstan.dsouza%40hmrc.gov.uk%7Cef6007ae1e3b460554d908dc20d4fe2d%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638421346376467893%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=pUYsl3ZY3okgg%2FUsaKIwuCtIKXTncyOFAcTmI4rLfqw%3D&reserved=0"
target="_blank">processing times and service levels for post and online requests.
</a></p><p>Agents are also directed to use HMRCs webchat for simple enquiries so we
can free up our advisers time to help those agents with more complex queries.</p><p>
</p><p>HMRC performance data is published on a monthly and quarterly basis and can
be found on the GOV.UK Website here:</p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports"
target="_blank"><em>https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</em></a></p><p><em>
</em></p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates%20https:/www.gov.uk/government/collections/hmrc-quarterly-performance-updates"
target="_blank"><em>https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</em></a></p><p><strong>
</strong></p><p> </p>
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