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<p>We recognise there are a wide range of fares and tickets offered to passengers,
and that not all products are offered consistently online or at ticket vending machines.
However, an estimated 99% of all transactions made at ticket offices last year could
be made at TVMs or online.</p><p>The rail industry is looking to expand digital ticketing
options and make them even easier for passengers to use through upgrades to ticket
vending machines and digitisation of more tickets and processes.</p><p> </p><p>When
proposing major changes to ticket office opening hours, including closures, operators
are required to take into account the adequacy of the proposed alternatives in relation
to the needs of all passengers. This includes ensuring that passengers can easily
buy the right ticket for the journey they want to make, with consideration of the
product range available at the station and what support is available to help with
purchase.</p><p> </p><p>Passengers will not be expected to travel out of their way
to buy a ticket and will be able to buy en-route or at their destination.</p>
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