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<p>When proposing major changes to ticket office opening hours, including closures,
operators are required to take into account the adequacy of the proposed alternatives
in relation to the needs of all passengers; and to include this in the notice of the
proposal sent to other operators and passenger groups. We would also expect operators
to consider other equality related needs and make this clear in the notice sent to
other operators and passenger groups. The Department recently hosted roundtable discussions
with industry and accessibility and transport groups to discuss this matter. We continue
to engage with the Disabled Persons Transport Advisory Committee.</p><p> </p><p>Together
with the industry, we want to improve and modernise the passenger experience by moving
staff out from ticket offices to provide more help and advice in customer focused
roles. No currently staffed station will be unstaffed as a result of industry changes,
and train operators will ensure staff are well located to meet passenger needs in
future.</p><p> </p>
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