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<p>We recognise that this is a difficult time for families across the country who
are struggling with their bills due to the rise in the cost of living.</p><p>A number
of operators choose to link their annual price rises to either the Consumer Prices
Index (CPI) and Retail Price Index (RPI). Due to the differences in the way they are
calculated, RPI is traditionally higher than CPI. Whether CPI or RPI-linked, it is
important that clauses within mobile contracts - such as price rises - are clear and
transparent so consumers know what they are signing up to.</p><p>Ofcom, as the independent
regulator, has a statutory duty to monitor ongoing household affordability in the
sector, and Part C of their General Conditions require telecoms companies to provide
clear information about their services.</p><p>On 9 February 2023, Ofcom announced
a <a href="https://www.ofcom.org.uk/news-centre/2023/review-of-inflation-linked-telecoms-price-rises"
target="_blank">review</a> into the transparency of in-contract price rises including
those linked to CPI and RPI. Ofcom expects their review to conclude by the end of
the year. We look forward to reading their findings.</p>
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