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1547544
registered interest false more like this
date less than 2022-12-01more like thismore than 2022-12-01
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 more like this
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Energy: Meters remove filter
house id 2 more like this
legislature
25277
pref label House of Lords remove filter
question text To ask His Majesty's Government, what steps they are taking to support consumers who cannot monitor their energy consumption via their smart meter as a result of a failure to connect with a data hub. more like this
tabling member printed
Lord Shipley more like this
uin HL3957 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-12-15more like thismore than 2022-12-15
answer text <p>Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional and provide customers with complete and accurate information. Energy suppliers must also offer an In-Home Display (IHD) at the point of installation and provide a replacement or repair for any faulty IHD within the first year of installing a consumer’s smart meters.</p><p> </p><p>The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating energy suppliers against their licence obligations.</p> more like this
answering member printed Lord Callanan more like this
question first answered
remove filter
answering member
4336
label Biography information for Lord Callanan more like this
tabling member
4176
label Biography information for Lord Shipley more like this