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<p>Energy suppliers are required by licence conditions to take all reasonable steps
to ensure their customers’ smart meters are fully functional and provide customers
with complete and accurate information. Energy suppliers must also offer an In-Home
Display (IHD) at the point of installation and provide a replacement or repair for
any faulty IHD within the first year of installing a consumer’s smart meters.</p><p>
</p><p>The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating
energy suppliers against their licence obligations.</p>
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