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<p>The CPS is committed to ensuring that victims of crime are able to access justice
in England and Wales. Last year, the CPS commissioned independent research to better
understand what victims want and need, and to identify areas for improvement.</p><p>On
the 27 June 2022, the CPS published its response to the research findings, setting
out key areas of action.</p><p>A long-term Victim Transformation Programme has been
launched. Under phase one, the CPS is working on the development of a new operating
model to improve the way it communicates and engages with all victims.</p><p>It is
a 2–3-year programme of work, with a phased approach to implementation starting in
the next calendar year.</p>
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