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<p>Annual price increases are contained within the terms and conditions that consumers
agree to when taking out their communications service. Ofcom <a href="https://www.ofcom.org.uk/__data/assets/pdf_file/0028/229852/ofcom-guidance-general-condition-c1-contract-requirements.pdf"
target="_blank">General Condition (c1.3) </a>requires operators to provide customers
with a clear summary of their contract terms - including any elements relating to
price rises - prior to final sale.</p><p>We continue to engage with the sector regarding
affordability and pricing. Customers should check whether they are in their minimum
contract period as they may be able to save money by negotiating with their existing
provider or consider switching. Figures released by <a href="https://www.ofcom.org.uk/news-centre/2021/telecoms-customers-saving-millions"
target="_blank">Ofcom</a> in November 2021, show that 35% of consumers in 2020 were
out of contract, and the average out of contract broadband customer could save more
than £61 a year by switching providers.</p><p> </p>
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