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<p>The PrePaid Financial Services (PFS) solution is a well-established Mastercard
pre-paid card used by organisations across the UK as well as abroad and has undergone
over 5 months of rigorous testing to integrate with Home Office systems.</p><p>Service
users were notified of the transition in advance and a significant majority of service
users have received their Aspen card and successfully activated. The service is functioning
as expected for those who have activated their card. The cards are fully working,
withdrawals and purchases are being made and the automated IVR activation line is
operating well.</p><p>Transitions of this nature are complex, and plans to mitigate
anticipated issues were, and remain, in place. Cash payments were made available in
emergencies. We will continue to work with the remainder of service users to activate
their cards and ensure they are supported throughout.</p><p><br> Our main focus is
to ensure all remaining service users have an activated card so the new service can
be accessed and support payments received.</p><p>As part of our management of service
contracts continuous improvement assessments will be factored in throughout the contract
term and implemented accordingly.</p>
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