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<p>Millions of people who move onto Universal Credit from legacy benefits are better
off, including around a million disabled households who will gain on average around
£100 per month.</p><p>The Department takes seriously the need to support vulnerable
claimants, and wants the application process for Universal Credit to be as quick and
easy as possible, ensuring that claimants receive money at the earliest opportunity.</p><p>Citizens
Advice and Citizens Advice Scotland have supported over 180,000 individuals through
the ‘Help to Claim’ provision since April 2019, offering tailored and practical support
to help people make a Universal Credit claim up to receiving their first full correct
payment on time. ‘Help to Claim’ is available online, on the phone and face-to-face
in multiple locations including Jobcentres and Citizen’s Advice Bureaux.</p><p>We
have listened to feedback on how we can improve Universal Credit to support our claimants
and acted quickly, making improvements such as extending advances, removing waiting
days, and introducing housing benefit run on. These changes are giving support to
those who need it most, whilst at the same time helping people get into work faster.</p>
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