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<p>The Department makes use of a range of channels to increase understanding of Universal
Credit through social media and wider advertising. This includes signposting to sources
of information which are written in an ‘easy-to-read’ format to help people make decisions
on whether Universal Credit is appropriate for their circumstances.</p><p><strong>
</strong></p><p>We publish information in two key locations to help improve awareness
of, and how to claim Universal Credit, which can be found at the following websites:</p><p>
</p><p><a href="https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/"
target="_blank">https://www.understandinguniversalcredit.gov.uk/making-a-claim/before-you-claim/</a></p><p>
</p><p><a href="https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants"
target="_blank">https://www.gov.uk/government/collections/universal-credit-detailed-information-for-claimants</a></p><p>
</p><p>If a person wishes to claim Universal Credit but requires assistance, they
are clearly directed to either the Help to Claim service, or to the Universal Credit
telephone helpline. Both can be useful to anyone who cannot use digital services.</p><p>
</p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help
to Claim’ service on a pilot basis since April 2019. The Citizens Advice Help to Claim
service offers tailored, practical support from helping people make a Universal Credit
claim up to receiving their first full correct payment on time. This service is available
online, on the phone and face-to-face through local Citizen’s Advice services.</p><p>
</p><p>We regularly engage with a range of stakeholders, including welfare rights
organisations, to ensure we gather and understand a diverse range of opinions, which
helps us to design improvements to Universal Credit.</p>
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