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<p>Feedback on patients’ views on the services they receive is a vital part of the
way the National Health Service improves services and delivers improved outcomes for
patients.</p><p>Patients are offered a range of opportunities to feed back on the
quality of the care they receive. These include near real-time feedback such as the
Friends and Family Test, which is a survey conducted by NHS service providers to identify
good practice and opportunities to make improvements, locally developed feedback programmes,
and annual feedback such as national surveys including the Cancer Patient Experience
Survey, the GP Patient Survey, published by NHS England, and surveys conducted by
the Care Quality Commission (CQC) to assess experiences in specific settings such
as inpatient care.</p><p>The CQC also inspects against whether services are caring
and responsive to people’s needs. Under the ‘caring’ domain the CQC’s inspectors look
for evidence that staff involve and treat service-users with compassion, kindness,
dignity and respect.</p>
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