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<p>I can confirm that my rt. hon. Friend the Minister of State for Energy and Clean
Growth (Claire Perry) wrote to heat network suppliers in April 2019, reaffirming our
intention to regulate the heat network sector in light of recommendations from the
Competition and Markets Authority. In her letter, she encouraged all owners or operators
of heat networks not currently signed up to the voluntary Heat Trust to do so in order
to improve their consumers’ experiences and build on existing good practice ahead
of regulation. She also asked them to consider the role the Energy Ombudsman may provide
in addressing disputes between consumers and companies. The letter is also publicly
available on the Government website.</p><p>(<a href="https://www.gov.uk/government/publications/open-letter-to-heat-network-operators-about-consumer-protection-standards"
target="_blank">https://www.gov.uk/government/publications/open-letter-to-heat-network-operators-about-consumer-protection-standards</a>)</p>
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