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<p>Universal Credit has been designed with accessibility in mind and we are committed
to providing personalised support for all claimants.</p><p> </p><p>Where our customers
need assistance to access our services and information, we make reasonable adjustments
to meet their individual needs. DWP customers who have a specific communication barrier
are able to use a variety of different communication methods including via third party
interpreters for British Sign Language (BSL) and textphone and next Generation Text
services are available to customers who are unable to contact the Department by phone.</p><p>
</p><p>In addition, Universal Credit claimants can use their online accounts to send
messages direct to their Work Coach or Case Manager, check their Universal Credit
benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the
design stage of a test to implement Video Relay Service for our Universal Credit British
Sign Language customers in one geography by June 2019. This will be robustly evaluated
incorporating customer insight ahead of any decision to roll out the service nationally.</p>
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