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<p>With growing passenger numbers, the Department has been clear that it wants to
see more customer-facing staff on the railways, not fewer. For example, there are
now more on-train staff on Southern and South Western Railways and their modernisation
plans will mean more staff to assist passengers on trains. Regarding off-train staff,
the number of staff employed at stations in Hampshire has increased by nearly 10%
since 2010.</p><p> </p><p>In addition, train and station operators are required as
a condition of their licence to take part in the Passenger Assist scheme through which
disabled passengers can book the assistance they need.</p><p> </p><p>We believe that
train operators themselves are best placed to determine how staff are deployed to
best meet the needs of their passengers.</p>
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