Linked Data API

Show Search Form

Search Results

1123701
star this property registered interest false more like this
star this property date remove maximum value filtermore like thisremove minimum value filter
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department took in response to the increased number of complaints to the Independent Case Examiner from women affected by the state pension age increase between October 2016 and November 2018. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
star this property uin 248717 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-02more like thismore than 2019-05-02
unstar this property answer text <p>The Independent Case Examiner is by its nature and name, independent. It reviews complaints about the DWP and its contracted service providers, in those cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied with the final response to their complaint.</p><p> </p><p>The service provided by the Independent Case Examiner’s Office is demand led, and its resources are reviewed on an annual basis. The Independent Case Examiner’s Office received funding for thirteen additional staff in 2018/2019 financial year, during which productivity increased with the Independent Case Examiner’s Office clearing 1,246 complaints, compared to 955 in the previous reporting year.</p><p> </p><p>The Independent Case Examiner’s Office accepted the first complaint concerning communications associated with changes to women’s State Pension age in October 2016. Due to the volume of complaint referrals received from this group of complainants, the Independent Case Examiner Office took the decision to bring a lead case into investigation in January 2017, in order to familiarise itself with the issues underpinning the orchestrated complaints campaign. This investigation concluded in June 2017 – The Independent Case Examiner did not uphold the complaint.</p><p> </p><p>To deal specifically with this group of complaints, the Independent Case Examiner’s Office set up a team of three Investigation Case Managers in October 2017. This team concluded 192 investigations between October 2017 and November 2018, none of which were upheld on the main element of complaint. The Independent Case Examiner’s Office closed this group of complaints in December 2018, when they became subject to legal proceedings, as is required under its governance contract.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
remove filter
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4440
unstar this property label Biography information for Marion Fellows more like this