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<p>In February 2019, the average waiting time at assessment centres for Work Capability
Assessments, was 17.1 minutes. Although the Department does not monitor average waiting
times at assessment centres for Personal Independence Payment, there are contractual
targets in place for individuals to be seen within 30 minutes of their appointment
time.</p><p> </p><p>We set our Assessment Providers challenging targets and monitor
performance closely. The requirements set out in the contract are demanding and the
Department robustly performance manages the providers against those requirements.
The Department has a full set of service level agreements setting out expectations
for service delivery.</p>
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