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<p>All claimants of Personal Independence Payment and Employment and Support Allowance
should expect to be seen within 30 minutes of their scheduled assessment appointment
time.</p><p> </p><p>The Department does not monitor the average waiting time at the
assessment centres for claims to Personal Independence Payment.</p><p> </p><p>The
average waiting time at assessment centres for Work Capability Assessments in February
2019, was 17.1 minutes. We continue to work closely with the supplier to improve the
waiting times whilst maintaining the high level of customer satisfaction assessment.</p>
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