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943368
registered interest false more like this
date less than 2018-07-17more like thismore than 2018-07-17
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions remove filter
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what support they will provide to those who are unable to use online forms and communications in relation to Universal Credit. more like this
tabling member printed
Lord Hylton more like this
uin HL9586 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2018-07-31more like thismore than 2018-07-31
answer text <p>The Department is committed to providing personalised support for all claimants, including vulnerable groups. Each individual’s circumstances are different and therefore their barriers to work and the support needed must be tailored to these needs.</p><p> </p><p>Face to face and telephony support is in place for those vulnerable claimants who cannot self-serve online; the Universal Credit telephone helpline is now a free phone number.</p><p> </p><p>Universal Support provides Universal Credit claimants with additional help to use a computer to make or maintain their claim (Assisted Digital Support), help in managing their monthly Universal Credit payment and possible advice on their finances (Personal Budgeting Support).</p><p> </p><p>In certain circumstances, where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim. An appointee can be an individual, e.g. a friend or relative, an organisation or representative of an organisation, e.g. a solicitor or local council. The process for enlisting a DWP appointee includes a visit to the claimant and an interview with the potential appointee.</p>
answering member printed Baroness Buscombe more like this
question first answered
remove filter
answering member
3349
label Biography information for Baroness Buscombe more like this
tabling member
2018
label Biography information for Lord Hylton remove filter