| answer text |
<p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of
which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7"
target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>.
HMRC only makes additional payments for amendment to claims which are correct.</p><p>
</p><p>HMRC is operating within its funding allocation for this contract but has temporarily
redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not
hold specific information relating to the cost to issue letters referenced in the
Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given
30 days to provide the information requested in the letter. If after 30 days there
has been no contact, tax credits payments are either suspended or reduced.</p><p>
</p><p>As stated in the oral contribution of 14 September 2016, Official Report, column
914, once all of the information is received and the facts of the case have been established,
payments should be made within 4 working days. And, to date, HMRC are issuing payments
to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the
outstanding cases but will be preparing analysis, which will be made available in
due course.</p>
|
|
