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<p>There are a number of contractual obligations within Govia Thameslink Railway’s
franchise agreement designed to improve the passenger experience both on trains and
at stations and there are processes in place to monitor and review compliance with
these obligations. To date, Govia Thameslink Railway have delivered over 60 of these
obligations, which have included the extension of Oyster Pay as You Go and Contactless
Payments to Gatwick Airport, increased overnight services to Luton Airport Parkway,
the introduction of weekend and late evening services on the Moorgate branch, the
staffing of an additional 25 stations from the first to last train and the issuing
of tablets to customer facing staff to improve passenger information.</p><p> </p><p>A
separate ticketless travel monitoring regime is in place which incentivises Govia
Thameslink Railway to reduce ticketless travel and maximise the collection of passenger
revenue. In relation to the noble Lord’s point about meeting interested parliamentarians
to discuss GTR’s performance, I would direct him to contact the my Hon Friend, the
Rail Minister’s (Claire Perry MP) office to arrange this as I’m sure she would be
happy to meet.</p><p> </p>
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