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<p>HM Revenue and Customs (HMRC) constantly monitors call handling performance and
assesses its quality. In 2014/15, our advisers achieved a score of 97.1% for correctness
of transaction, against a 95% target.</p><p> </p><p> </p><p> </p><p>HMRC also carries
out a quarterly customer survey to determine how well we are performing against certain
criteria. The results are published quarterly on GOV.UK:</p><p> </p><p><a href="https://www.gov.uk/government/publications/business-plan-indicators"
target="_blank">https://www.gov.uk/government/publications/business-plan-indicators</a></p><p>
</p><p> </p><p> </p>
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