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<p>The following table details the number of calls received on the Disability Living
Allowance Helpline, 08457 123456 for each of the last five financial years as reported
on OPMIS (Operational Management Information Statistics) system.</p><p> </p><p> </p><p>
</p><table><tbody><tr><td><p>Financial year</p></td><td><p>Calls rec’d on 08457123456
helpline</p></td></tr><tr><td><p><em>2009/10</em></p></td><td><p><strong>5,289,494</strong></p></td></tr><tr><td><p><em>2010/11</em></p></td><td><p><strong>4,980,340</strong></p></td></tr><tr><td><p><em>2011/12</em></p></td><td><p><strong>4,760,016</strong></p></td></tr><tr><td><p><em>2012/13</em></p></td><td><p><strong>4,523,861</strong></p></td></tr><tr><td><p><em>2013/14
</em></p></td><td><p><strong>3,631,121</strong></p></td></tr></tbody></table><p> </p><p>
</p><p> </p><p>DWP received no revenue for calls to this number for the financial
years 2009/10 to 2013/14. The DLA Helpline service can also be accessed by dialling
03457 123456. Callers to 08457 123456 are informed of the availability of the 0345
option and are signposted to their telephony provider for advice on which number is
cheaper. The use of 0845 numbers were inherited from previous Government and this
Department has since introduced 0345 numbers because they are cheaper under most operators’
packages and where they are not, we have kept 0845 numbers.</p><p> </p><p> </p><p>
</p><p>Any charges that apply to these calls will be set by the customer’s telephone
or mobile operator. Charge variations will occur due to operator packages and individual
price plans. We are aware of possible concerns about call charges to our enquiry lines
so we will offer to call a customer back if concerns are raised over the cost of the
call.</p><p> </p><p> </p><p> </p>
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