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<p> </p><p> </p><p>While complaints made to Cafcass by children and young people are
monitored nationally, it collects, monitors and acts on feedback at a local level.
Cafcass has commissioned the Family Justice Young People's Board to review how children
and young people provide feedback to Cafcass and advise on ways to encourage more
feedback both via formal and informal routes. Cafcass now has various methods of obtaining
feedback from the children and young people it works with which include more formal
methods such as feedback forms and more informal and child-friendly methods such as
‘feedback trees'. Feedback trees encourage children to write out or draw their feelings
on how Cafcass has worked with them, allowing Cafcass practitioners to build on this
feedback. There is no central or national monitoring of this informal feedback.</p>
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