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45377

registered interest
date	26/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people received face to face guidance from the Pension Advisory Service in each of the last five years.
tabling member constituency	Cumbernauld, Kilsyth and Kirkintilloch East
tabling member printed	Gregg McClymont
uin	193944
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p /> <p /> <p>The Pensions Advisory Service provides information and guidance over multiple distribution channels including by telephone, web chat, online and written enquiries and face to face via outreach activity. The outreach activity includes shows, forums and similar events. All guidance is tailored to the individuals' personal circumstances.</p><p> </p><p>The data for the last five years are set out in the table below:</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>2009/2010</p></td><td><p>2010/2011</p></td><td><p>2011/2012</p></td><td><p>2012/2013</p></td><td><p>2013/2014</p></td></tr><tr><td><p>Helpline customers</p><p>Includes calls, online enquiries, webchats and 1<sup>st</sup> party complaints</p></td><td><p>99,663</p></td><td><p>87,712</p></td><td><p>93,505</p></td><td><p>84,228</p></td><td><p> </p><p> </p><p> </p><p> </p><p>76,348 (as at 28th February)</p><p> </p><p> </p></td></tr><tr><td><p>Outreach work</p></td><td><p>6,457 people spoken to at TPAS events/presentations</p></td><td><p>7,577</p></td><td><p>3,786</p></td><td><p>1,091</p></td><td><p>1,400 estimate to date</p></td></tr></tbody></table><p> </p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 01/04/2014 12:00:00 answering member 220 label Biography information for Steve Webb
tabling member	3949 label Biography information for Gregg McClymont

45379

registered interest
date	26/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect of the planned changes to pensions on the investment strategy of the National Employment Savings Trust.
tabling member constituency	Cumbernauld, Kilsyth and Kirkintilloch East
tabling member printed	Gregg McClymont
uin	193950
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p /> <p /> <p /> <p /> <p>The investment strategy for the National Employment Savings Trust (NEST) is the responsibility of the NEST Trustees who will consider, if in the best interests of their members, there needs to be any change in NEST's investment approach.</p><p> </p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 01/04/2014 12:00:00 answering member 220 label Biography information for Steve Webb
tabling member	3949 label Biography information for Gregg McClymont

45386

registered interest
date	26/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect of the planned changes to pensions on opt-out rates of auto enrolment.
tabling member constituency	Cumbernauld, Kilsyth and Kirkintilloch East
tabling member printed	Gregg McClymont
uin	193948
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p /> <p /> <p>The Budget announced that from April 2015, the tax rules for how people access their defined contribution pension savings will be simplified to allow individuals aged 55 or over to withdraw their savings however they wish, subject to their marginal rate of income tax.</p><p> </p><p>Allowing individuals to exercise greater choice over how they access their retirement savings may mean that some people who would have previously chosen to opt out may no longer do so. This is more likely to have an effect on the choices of older workers.</p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 01/04/2014 12:00:00 answering member 220 label Biography information for Steve Webb
tabling member	3949 label Biography information for Gregg McClymont