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1483623

registered interest
date	27/06/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Business: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services.
tabling member constituency	Scunthorpe
tabling member printed	Holly Mumby-Croft
uin	26057
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (<del class="ministerial"><a href="http://www.consumeradvice.org.uk/" target="_blank">www.consumeradvice.org.uk/</a></del><ins class="ministerial"><a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2F&amp;data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7C70642fbc5fa24c97123708da5e94e914%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637926290893806512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BPhfGpmzF2q1fs11A8tQbQzMN4ppwzjvuJ%2BPCBZBKdE%3D&amp;reserved=0" target="_blank">https://www.citizensadvice.org.uk/</a></ins>) or Advice Direct Scotland on 0808 164 6000 (<a href="http://www.consumeradvice.scot/" target="_blank">www.consumeradvice.scot</a>) for consumers living in Scotland.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 05/07/2022 14:35:44 question first ministerially corrected 06/07/2022 08:26:46 answering member 4414 label Biography information for Paul Scully previous answer version 10919 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4867 label Biography information for Holly Mumby-Croft

1462627

registered interest
date	12/05/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Competition Appeal Tribunal: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the performance of the Competition Appeal Tribunal in completing cases in a timely manner.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	1258
answer	answer is ministerial correction date of answer 18/05/2022 answer text <p>The <a href="https://www.legislation.gov.uk/uksi/2015/1648/pdfs/uksiod_20151648_en_001.pdf" target="_blank">Post Implementation Review of the Competition Appeal Tribunal Rules 2015</a> was published in April 2022. This sets out that the intended objectives of the Rules, that is, to streamline procedures in the CAT and minimise the length and cost of CAT cases while ensuring access to recourse for affected parties, have largely been achieved.</p><p> </p><p>The Competition Appeal Tribunal reports on all of their cases in their annual report and they provide regular updates on the case pages on their website.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 18/05/2022 08:07:20 answering member 4414 label Biography information for Paul Scully previous answer version 762 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4521 label Biography information for Liz Saville Roberts

1462630

registered interest
date	12/05/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Competition Appeal Tribunal: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases brought to the Competition Appeal Tribunal within the last five years have taken over nine months to complete.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	1259
answer	answer is ministerial correction date of answer 18/05/2022 answer text <p>The Tribunal is resourced to deal with these cases as quickly as due process allows. The parties before the Tribunal need time to prepare for the hearing, and the Tribunal will set a timetable for this taking account of the parties' resources, the need for a fair hearing and the need to resolve cases as expeditiously as possible.</p><p> </p><p>Further detail covering the period October 2010 to October 2020 was set out in the <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970089/pir-review-competition-appeal-tribunal-rules-2015-cfe.pdf" target="_blank">Call for Evidence</a> for the recent post-implementation review of the Competition Appeal Tribunal Rules published in May 2021.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 18/05/2022 08:06:37 answering member 4414 label Biography information for Paul Scully previous answer version 760 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4521 label Biography information for Liz Saville Roberts

1454189

registered interest
date	24/03/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	P&O Ferries: Dubai
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what representations the Government has made to the Dubai authorities regarding DP World and P&O Ferries.
tabling member constituency	Oxford West and Abingdon
tabling member printed	Layla Moran
uin	146718
answer	answer is ministerial correction date of answer 30/03/2022 answer text <p>We have been absolutely clear with the CEO of P&amp;O Ferries that the decisions that the company has taken are absolutely catastrophic for its reputation. We have said the same thing to DP World.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 30/03/2022 16:13:11 answering member 4414 label Biography information for Paul Scully previous answer version 61334 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4656 label Biography information for Layla Moran

1434684

registered interest
date	23/02/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Foreign Companies: Property
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has plans to introduce a publicly available register for residential property that has foreign ownership.
tabling member constituency	York Central
tabling member printed	Rachael Maskell
uin	128333
answer	answer is ministerial correction date of answer 28/02/2022 answer text <p><del class="ministerial">Tomorrow, the Government will introduce a register of beneficial ownership, and is continuing to progress the draft Registration of Overseas Entities legislation.</del></p><p> </p><p><ins class="ministerial">As announced by the Secretary of State on 28 February, a Register of Overseas Entities will be legislated for within the Economic Crime (Transparency and Enforcement) Bill, introduced to Parliament on 1 March.</ins></p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 28/02/2022 18:06:01 question first ministerially corrected 03/03/2022 10:00:25 answering member 4414 label Biography information for Paul Scully previous answer version 53953 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4471 label Biography information for Rachael Maskell

1400337

registered interest
date	06/01/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Weddings: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what support the Government has made available for local authorities to support wedding industry businesses and those in the supply chain for that sector that have been affected by the covid-19 outbreak.
tabling member constituency	Sedgefield
tabling member printed	Paul Howell
uin	99089
answer	answer is ministerial correction date of answer 13/01/2022 answer text <p>The Omicron Hospitality and Leisure Grant provides local councils with one-off grant funding to support  hospitality, leisure and accommodation businesses in England.  Further information can be found here: <a href="https://www.gov.uk/guidance/check-if-youre-eligible-for-the-omicron-hospitality-and-leisure-grant" target="_blank">https://www.gov.uk/guidance/check-if-youre-eligible-for-the-omicron-hospitality-and-leisure-grant</a>.</p><p> </p><p>The Additional Restrictions Grant (ARG) provides local councils with grant funding to support businesses that are severely impacted by coronavirus and the rise of the Omicron variant, which are not eligible for other grant funding. Further information can be found here: <a href="https://www.gov.uk/guidance/check-if-youre-eligible-for-the-coronavirus-additional-restrictions-grant" target="_blank">https://www.gov.uk/guidance/check-if-youre-eligible-for-the-coronavirus-additional-restrictions-grant</a>.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 13/01/2022 15:30:46 answering member 4414 label Biography information for Paul Scully previous answer version 42835 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4830 label Biography information for Paul Howell

1400338

registered interest
date	06/01/2022
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Local Government: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has plans to review the effectiveness of the issuing of covid-19 support funding by local authorities to (a) the wedding sector and (b) other sectors.
tabling member constituency	Sedgefield
tabling member printed	Paul Howell
uin	99090
answer	answer is ministerial correction date of answer 12/01/2022 answer text <p>As for previous schemes, data on the funding provided to councils to support their local businesses through the COVID-19 business support grants is published and available here: <a href="https://www.gov.uk/government/publications/coronavirus-grant-funding-local-authority-payments-to-small-and-medium-businesses" target="_blank">https://www.gov.uk/government/publications/coronavirus-grant-funding-local-authority-payments-to-small-and-medium-businesses</a>.</p><p /><p>As for previous schemes, we will also monitor and publish data on funding spent per Local Authority as it becomes available. This will also depend on Local Authorities having the capacity to report back to Central Government.</p><p> </p><p>We have commissioned an external evaluation of the Business Support Grant programme, for the effectiveness of its delivery.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 12/01/2022 15:16:05 answering member 4414 label Biography information for Paul Scully previous answer version 42456 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4830 label Biography information for Paul Howell

1382689

registered interest
date	26/11/2021
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Trading Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the (a) adequacy of the (i) structure, (ii) powers and (iii) resources of Trading Standards and (b) ability of that organisation to effectively protect consumers from scams, rogue traders and other potential harms.
tabling member constituency	North Ayrshire and Arran
tabling member printed	Patricia Gibson
uin	82332
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>Local authorities are responsible for determining their spending priorities, including with respect for trading standards, and are accountable to their local electorate. Funding is not ringfenced, so local authorities make decisions according to their individual needs.</p><p> </p><p>In July 2021, the Department published the <em>Reforming Competition and Consumer Policy </em>consultation<em>.</em> We sought evidence on how national and local enforcement bodies can work better together to ensure consumers are best protected against unscrupulous rogue traders. The Department will respond to the consultation in due course.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 02/12/2021 16:15:21 answering member 4414 label Biography information for Paul Scully previous answer version 36229 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4435 label Biography information for Patricia Gibson

1382691

registered interest
date	26/11/2021
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Electronic Commerce: Regulation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if the Government will bring forward legislative proposals to ensure that online marketplaces take greater responsibility for the safety of consumers using their platforms, including proactive measures to protect consumers from scams, fake reviews and unsafe products.
tabling member constituency	North Ayrshire and Arran
tabling member printed	Patricia Gibson
uin	82333
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>There is already robust legislation in place that protects consumers when purchasing goods and services online. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 set out the rights consumers enjoy while shopping online and in store.</p><p> </p><p>The Department consulted in July of this year on advancing online consumer rights in its “Reforming Competition and Consumer Policy” consultation. A copy of the consultation can be found at: <a href="https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy" target="_blank">https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy</a>. The consultation closed on 1 October and the department will publish a response in due course.</p><p> </p><p>Existing laws also require that all consumer products, including those sold online, are safe before they can be placed on the UK market. The Office for Product Safety and Standards is currently reviewing the UK’s product safety framework, including the impact of changes brought by eCommerce, to ensure that it remains robust and is future proofed. The Government published its response to a recent Call for Evidence on 11 November at: <a href="https://www.gov.uk/government/consultations/uk-product-safety-review-call-for-evidence" target="_blank">https://www.gov.uk/government/consultations/uk-product-safety-review-call-for-evidence</a>. We intend to publish a consultation outlining proposals for reform in due course.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 02/12/2021 16:14:19 answering member 4414 label Biography information for Paul Scully previous answer version 36230 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4435 label Biography information for Patricia Gibson

1382694

registered interest
date	26/11/2021
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Class Actions: Consumers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if the Government will enable collective redress in consumer cases in line with competition cases.
tabling member constituency	North Ayrshire and Arran
tabling member printed	Patricia Gibson
uin	82334
answer	answer is ministerial correction date of answer 02/12/2021 answer text <p>The UK has an established regime for addressing collective consumer harm and enabling consumers to gain collective redress when consumer law has been broken. This covers both public collective redress procedures, whereby regulators and the CMA can seek redress on behalf of consumers under Part 8 of the Enterprise Act 2002, and, to a certain extent, private collective redress, for example through Group Litigation Orders.</p><p> </p><p>In July 2021, the Department published the <em>Reforming Competition and Consumer Policy </em>consultation<em>.</em> We sought evidence on whether there is a case for strengthening the UK’s collective redress regime, to make it easier to gather many individual claims together into a single lawsuit that can support the cost of litigation. The Department will respond to the consultation in due course.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully question first answered 02/12/2021 16:13:29 answering member 4414 label Biography information for Paul Scully previous answer version 36232 answering member constituency Sutton and Cheam answering member printed Paul Scully answering member 4414 label Biography information for Paul Scully
tabling member	4435 label Biography information for Patricia Gibson