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<p> </p><p> </p><p>The Personal Independence Payment application form is normally
completed by telephone although we are committed to providing an on-line PIP claim
and the Department is working with disability representative organisations to develop
a secure and accessible on-line service. More information about the Department's Digital
Strategy launched in December 2012 is available at <a href="https://www.gov.uk/government/publications/dwp-digital-strategy"
target="_blank">https://www.gov.uk/government/publications/dwp-digital-strategy</a></p><p>
</p><p>Once we have established the claimant has met basic entitlement conditions
relating to age and residence, a form called ‘How your disability affects you’ and
an information booklet will be issued by post. The claimant can use this form to describe
in their own words how their health condition or disability affects their daily life
using a combination of free text and tick boxes, and has one calendar month to return
it. The 'How your disability affects you' questionnaire was tested with claimants
who have a range of health conditions and impairments, to ensure it was easier to
complete than the DLA claim form.</p><p> </p><p>These forms can be filled in with
the support of friends, carers and family members. Claimants can approach support
organisations to help them. Additional support is available through the DWP Visiting
Service for claimants who are in vulnerable situations and do not have anyone to help
them.</p>
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