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<p /> <p>In the period to which you refer, the longest waiting time for completion
of (a) a new application and (b) for a renewal was both 135 days. In the case of <br>the
new application, the applicant failed to provide the required supporting documentation
with their application. Her Majesty's Passport Office (HMPO)<br>made five separate
requests, over the next three months for the documentationto be supplied. The applicant
finally supplied the documents over four months after the date of the application.
HMPO issued the passport eight days afterreceipt of the documentation. In the case
of the renewal, an application was made to renew a child’s passport with a change
of name. HMPO wrote to the parent on seven occasions seeking additional information
concerning parental responsibility and agreement to the change of name. A court order
confirmingthe change of name was forwarded by the applicant over four months afterthe
date of application. The passport was issued seven days after receipt of the court
order.</p><p />
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