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1255048

registered interest
date	24/11/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.
tabling member constituency	Feltham and Heston
tabling member printed	Seema Malhotra
uin	120051
answer	answer is ministerial correction date of answer 01/12/2020 answer text <p>The frequency of interventions that Universal Credit Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. Since Covid restrictions began earlier this year, claimants have been supported by Work Coaches applying a more flexible approach, using their knowledge of the customer and the local situation to determine whether support should be provided in person, by phone or through digital channels. Our job centres have remained open so that vulnerable customers needing face to face support have been able to access it.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/12/2020 14:25:07 answering member 4513 label Biography information for Mims Davies previous answer version 65314 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	4253 label Biography information for Seema Malhotra

1218053

registered interest
date	25/06/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of (a) the number of additional full-time equivalent (i) staff and (ii) work coaches her Department would require to re-introduce the conditionality regime for universal credit on 1 July 20230 and(b) the average claimant caseload her Department allocates to each full time work coach.
tabling member constituency	Feltham and Heston
tabling member printed	Seema Malhotra
uin	64920
answer	answer is ministerial correction date of answer 01/07/2020 answer text <p>The Department is continually assessing the service being offered to customers and we continue to keep staff numbers under review as part of our response to the impact of Covid-19 on the labour market and our support for jobseekers during this difficult time.</p><p> </p><p>We don’t currently have figures on average customer caseload for Work Coaches as the COVID-19 pandemic meant many of DWP staff were redeployed to ensure customers receive their payments on time and in full.</p><p> </p><p>We have already committed to increasing the number of Work Coaches and Case Managers, and recruitment is already underway.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/07/2020 15:03:19 answering member 4513 label Biography information for Mims Davies previous answer version 33544 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	4253 label Biography information for Seema Malhotra

1218055

registered interest
date	25/06/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what consultation her Department is undertaking with (a) unions, (b) job centres and (c) staff on re-introducing the universal credit conditionality regime on 1 July 2020.
tabling member constituency	Feltham and Heston
tabling member printed	Seema Malhotra
uin	64921
answer	answer is ministerial correction date of answer 01/07/2020 answer text <p>The department has widely discussed the reintroduction of conditionality requirements with trade unions, and Jobcentre staff, including Work Coaches.</p><p /><p>We are managing this in a phased approach to ensure we have the capacity to deliver an effective service for our customers. During the pandemic we have remained open for our most vulnerable customers, and from 1st July, our Jobcentres are further opening up, with appropriate safety measures in place for covid-19, to enable them to safely see more and more claimants. Work Coaches will be working with claimants to start to help them in their work search and creating and agreeing their Claimant Commitment.</p><p> </p><p>Claimant Commitments must be reasonable for the ‘new normal’, acknowledging the reality of a person’s local jobs market and personal circumstances to prepare them for getting back into work.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 01/07/2020 15:06:49 answering member 4513 label Biography information for Mims Davies previous answer version 33546 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	4253 label Biography information for Seema Malhotra

1187061

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to provide (a) phone and (b) online appointments for new universal credit claimants.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33410
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:26 answering member 4513 label Biography information for Mims Davies previous answer version 15510 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187062

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether new universal credit claimants have been required to attend in-person appointments after a phone assessment since 16 March 2020.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33411
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:09 answering member 4513 label Biography information for Mims Davies previous answer version 15511 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey

1187058

registered interest
date	20/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure limited social interaction in relation to appointments for new universal credit claimants since 16 March 2020.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	33408
answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">DWP has always followed Public Health England guidelines on social distancing. As of 24th March, Jobcentres are only offering face-to-face appointments – conducted in accordance with PHE guidelines on social distancing - for the small number of claimants who would otherwise not be able to receive support. This helps us to continue to deliver our critical services whilst keeping our customers and staff safe.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:50 answering member 4513 label Biography information for Mims Davies previous answer version 15508 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
tabling member	400 label Biography information for John Healey