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1483623
registered interest false more like this
date less than 2022-06-27more like thismore than 2022-06-27
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Business: Telephone Services more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services. more like this
tabling member constituency Scunthorpe more like this
tabling member printed
Holly Mumby-Croft more like this
uin 26057 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2022-07-05more like thismore than 2022-07-05
answer text <p>High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (<del class="ministerial"><a href="http://www.consumeradvice.org.uk/" target="_blank">www.consumeradvice.org.uk/</a></del><ins class="ministerial"><a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2F&amp;data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7C70642fbc5fa24c97123708da5e94e914%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637926290893806512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BPhfGpmzF2q1fs11A8tQbQzMN4ppwzjvuJ%2BPCBZBKdE%3D&amp;reserved=0" target="_blank">https://www.citizensadvice.org.uk/</a></ins>) or Advice Direct Scotland on 0808 164 6000 (<a href="http://www.consumeradvice.scot/" target="_blank">www.consumeradvice.scot</a>) for consumers living in Scotland.</p>
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-07-05T14:35:44.947Zmore like thismore than 2022-07-05T14:35:44.947Z
question first ministerially corrected
less than 2022-07-06T08:26:46.357Zmore like thismore than 2022-07-06T08:26:46.357Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
10919
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4867
label Biography information for Holly Mumby-Croft more like this
1462627
registered interest false more like this
date less than 2022-05-12more like thismore than 2022-05-12
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Competition Appeal Tribunal: Standards more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the performance of the Competition Appeal Tribunal in completing cases in a timely manner. more like this
tabling member constituency Dwyfor Meirionnydd more like this
tabling member printed
Liz Saville Roberts more like this
uin 1258 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-05-18more like thismore than 2022-05-18
answer text <p>The <a href="https://www.legislation.gov.uk/uksi/2015/1648/pdfs/uksiod_20151648_en_001.pdf" target="_blank">Post Implementation Review of the Competition Appeal Tribunal Rules 2015</a> was published in April 2022. This sets out that the intended objectives of the Rules, that is, to streamline procedures in the CAT and minimise the length and cost of CAT cases while ensuring access to recourse for affected parties, have largely been achieved.</p><p> </p><p>The Competition Appeal Tribunal reports on all of their cases in their annual report and they provide regular updates on the case pages on their website.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-05-18T08:07:20.253Zmore like thismore than 2022-05-18T08:07:20.253Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
762
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4521
label Biography information for Liz Saville Roberts more like this
1462630
registered interest false more like this
date less than 2022-05-12more like thismore than 2022-05-12
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Competition Appeal Tribunal: Standards more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases brought to the Competition Appeal Tribunal within the last five years have taken over nine months to complete. more like this
tabling member constituency Dwyfor Meirionnydd more like this
tabling member printed
Liz Saville Roberts more like this
uin 1259 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-05-18more like thismore than 2022-05-18
answer text <p>The Tribunal is resourced to deal with these cases as quickly as due process allows. The parties before the Tribunal need time to prepare for the hearing, and the Tribunal will set a timetable for this taking account of the parties' resources, the need for a fair hearing and the need to resolve cases as expeditiously as possible.</p><p> </p><p>Further detail covering the period October 2010 to October 2020 was set out in the <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970089/pir-review-competition-appeal-tribunal-rules-2015-cfe.pdf" target="_blank">Call for Evidence</a> for the recent post-implementation review of the Competition Appeal Tribunal Rules published in May 2021.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-05-18T08:06:37.657Zmore like thismore than 2022-05-18T08:06:37.657Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
760
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4521
label Biography information for Liz Saville Roberts more like this
1454189
registered interest false more like this
date less than 2022-03-24more like thismore than 2022-03-24
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading P&O Ferries: Dubai more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, what representations the Government has made to the Dubai authorities regarding DP World and P&O Ferries. more like this
tabling member constituency Oxford West and Abingdon more like this
tabling member printed
Layla Moran more like this
uin 146718 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-03-30more like thismore than 2022-03-30
answer text <p>We have been absolutely clear with the CEO of P&amp;O Ferries that the decisions that the company has taken are absolutely catastrophic for its reputation. We have said the same thing to DP World.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-03-30T16:13:11.613Zmore like thismore than 2022-03-30T16:13:11.613Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
61334
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4656
label Biography information for Layla Moran more like this
1434684
registered interest false more like this
date less than 2022-02-23more like thismore than 2022-02-23
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Foreign Companies: Property more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has plans to introduce a publicly available register for residential property that has foreign ownership. more like this
tabling member constituency York Central more like this
tabling member printed
Rachael Maskell more like this
uin 128333 more like this
answer
answer
is ministerial correction true more like this
date of answer less than 2022-02-28more like thismore than 2022-02-28
answer text <p><del class="ministerial">Tomorrow, the Government will introduce a register of beneficial ownership, and is continuing to progress the draft Registration of Overseas Entities legislation.</del></p><p> </p><p><ins class="ministerial">As announced by the Secretary of State on 28 February, a Register of Overseas Entities will be legislated for within the Economic Crime (Transparency and Enforcement) Bill, introduced to Parliament on 1 March.</ins></p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-02-28T18:06:01.637Zmore like thismore than 2022-02-28T18:06:01.637Z
question first ministerially corrected
less than 2022-03-03T10:00:25.897Zmore like thismore than 2022-03-03T10:00:25.897Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
53953
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4471
label Biography information for Rachael Maskell more like this
1400337
registered interest false more like this
date less than 2022-01-06more like thismore than 2022-01-06
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Weddings: Coronavirus more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, what support the Government has made available for local authorities to support wedding industry businesses and those in the supply chain for that sector that have been affected by the covid-19 outbreak. more like this
tabling member constituency Sedgefield more like this
tabling member printed
Paul Howell more like this
uin 99089 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-01-13more like thismore than 2022-01-13
answer text <p>The Omicron Hospitality and Leisure Grant provides local councils with one-off grant funding to support  hospitality, leisure and accommodation businesses in England.  Further information can be found here: <a href="https://www.gov.uk/guidance/check-if-youre-eligible-for-the-omicron-hospitality-and-leisure-grant" target="_blank">https://www.gov.uk/guidance/check-if-youre-eligible-for-the-omicron-hospitality-and-leisure-grant</a>.</p><p> </p><p>The Additional Restrictions Grant (ARG) provides local councils with grant funding to support businesses that are severely impacted by coronavirus and the rise of the Omicron variant, which are not eligible for other grant funding. Further information can be found here: <a href="https://www.gov.uk/guidance/check-if-youre-eligible-for-the-coronavirus-additional-restrictions-grant" target="_blank">https://www.gov.uk/guidance/check-if-youre-eligible-for-the-coronavirus-additional-restrictions-grant</a>.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-01-13T15:30:46.047Zmore like thismore than 2022-01-13T15:30:46.047Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
42835
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4830
label Biography information for Paul Howell more like this
1400338
registered interest false more like this
date less than 2022-01-06more like thismore than 2022-01-06
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Local Government: Coronavirus more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has plans to review the effectiveness of the issuing of covid-19 support funding by local authorities to (a) the wedding sector and (b) other sectors. more like this
tabling member constituency Sedgefield more like this
tabling member printed
Paul Howell more like this
uin 99090 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-01-12more like thismore than 2022-01-12
answer text <p>As for previous schemes, data on the funding provided to councils to support their local businesses through the COVID-19 business support grants is published and available here: <a href="https://www.gov.uk/government/publications/coronavirus-grant-funding-local-authority-payments-to-small-and-medium-businesses" target="_blank">https://www.gov.uk/government/publications/coronavirus-grant-funding-local-authority-payments-to-small-and-medium-businesses</a>.</p><p /><p>As for previous schemes, we will also monitor and publish data on funding spent per Local Authority as it becomes available. This will also depend on Local Authorities having the capacity to report back to Central Government.</p><p> </p><p>We have commissioned an external evaluation of the Business Support Grant programme, for the effectiveness of its delivery.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2022-01-12T15:16:05.49Zmore like thismore than 2022-01-12T15:16:05.49Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
42456
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4830
label Biography information for Paul Howell more like this
1382689
registered interest false more like this
date less than 2021-11-26more like thismore than 2021-11-26
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Trading Standards more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the (a) adequacy of the (i) structure, (ii) powers and (iii) resources of Trading Standards and (b) ability of that organisation to effectively protect consumers from scams, rogue traders and other potential harms. more like this
tabling member constituency North Ayrshire and Arran more like this
tabling member printed
Patricia Gibson more like this
uin 82332 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-12-02more like thismore than 2021-12-02
answer text <p>Local authorities are responsible for determining their spending priorities, including with respect for trading standards, and are accountable to their local electorate. Funding is not ringfenced, so local authorities make decisions according to their individual needs.</p><p> </p><p>In July 2021, the Department published the <em>Reforming Competition and Consumer Policy </em>consultation<em>.</em> We sought evidence on how national and local enforcement bodies can work better together to ensure consumers are best protected against unscrupulous rogue traders. The Department will respond to the consultation in due course.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2021-12-02T16:15:21.04Zmore like thismore than 2021-12-02T16:15:21.04Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
36229
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4435
label Biography information for Patricia Gibson more like this
1382691
registered interest false more like this
date less than 2021-11-26more like thismore than 2021-11-26
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Electronic Commerce: Regulation more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, if the Government will bring forward legislative proposals to ensure that online marketplaces take greater responsibility for the safety of consumers using their platforms, including proactive measures to protect consumers from scams, fake reviews and unsafe products. more like this
tabling member constituency North Ayrshire and Arran more like this
tabling member printed
Patricia Gibson more like this
uin 82333 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-12-02more like thismore than 2021-12-02
answer text <p>There is already robust legislation in place that protects consumers when purchasing goods and services online. The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 set out the rights consumers enjoy while shopping online and in store.</p><p> </p><p>The Department consulted in July of this year on advancing online consumer rights in its “Reforming Competition and Consumer Policy” consultation. A copy of the consultation can be found at: <a href="https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy" target="_blank">https://www.gov.uk/government/consultations/reforming-competition-and-consumer-policy</a>. The consultation closed on 1 October and the department will publish a response in due course.</p><p> </p><p>Existing laws also require that all consumer products, including those sold online, are safe before they can be placed on the UK market. The Office for Product Safety and Standards is currently reviewing the UK’s product safety framework, including the impact of changes brought by eCommerce, to ensure that it remains robust and is future proofed. The Government published its response to a recent Call for Evidence on 11 November at: <a href="https://www.gov.uk/government/consultations/uk-product-safety-review-call-for-evidence" target="_blank">https://www.gov.uk/government/consultations/uk-product-safety-review-call-for-evidence</a>. We intend to publish a consultation outlining proposals for reform in due course.</p>
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2021-12-02T16:14:19.443Zmore like thismore than 2021-12-02T16:14:19.443Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
36230
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4435
label Biography information for Patricia Gibson more like this
1382694
registered interest false more like this
date less than 2021-11-26more like thismore than 2021-11-26
answering body
Department for Business, Energy and Industrial Strategy more like this
answering dept id 201 remove filter
answering dept short name Business, Energy and Industrial Strategy more like this
answering dept sort name Business, Energy and Industrial Strategy more like this
hansard heading Class Actions: Consumers more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Business, Energy and Industrial Strategy, if the Government will enable collective redress in consumer cases in line with competition cases. more like this
tabling member constituency North Ayrshire and Arran more like this
tabling member printed
Patricia Gibson more like this
uin 82334 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-12-02more like thismore than 2021-12-02
answer text <p>The UK has an established regime for addressing collective consumer harm and enabling consumers to gain collective redress when consumer law has been broken. This covers both public collective redress procedures, whereby regulators and the CMA can seek redress on behalf of consumers under Part 8 of the Enterprise Act 2002, and, to a certain extent, private collective redress, for example through Group Litigation Orders.</p><p> </p><p>In July 2021, the Department published the <em>Reforming Competition and Consumer Policy </em>consultation<em>.</em> We sought evidence on whether there is a case for strengthening the UK’s collective redress regime, to make it easier to gather many individual claims together into a single lawsuit that can support the cost of litigation. The Department will respond to the consultation in due course.</p> more like this
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
question first answered
less than 2021-12-02T16:13:29.333Zmore like thismore than 2021-12-02T16:13:29.333Z
answering member
4414
label Biography information for Paul Scully more like this
previous answer version
36232
answering member constituency Sutton and Cheam more like this
answering member printed Paul Scully more like this
answering member
4414
label Biography information for Paul Scully remove filter
tabling member
4435
label Biography information for Patricia Gibson more like this