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<p>All organisations that we work with are experts in undertaking call handling and
have standard quality assurance processes that help drive continuous improvement from
the point we go live.</p><p>A training package has been put together by experts in
health protection and field epidemiology. Staff who join as call handlers’ for Tier
3 and ‘clinical staff’ for Tiers 1 and 2 are required to complete Level 2 adult and
child safe-guarding training. The training undertaken addresses both adult and child
safeguarding training and identify when concerns should be escalated. Policies are
in place to ensure contact tracers know how to escalate concerns.</p><p>Where contact
tracers identify potential child abuse and neglect, they escalate these cases straight
away to a specialist team for review and onward referral to the appropriate authorities.</p><p>
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