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1714136

registered interest
date	26/04/2024
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what estimate he has made of the number of Help to Buy scheme leaseholders who are out of the five year interest free loan period.
tabling member constituency	Bristol South
tabling member printed	Karin Smyth
uin	23885
answer	answer is ministerial correction date of answer 02/05/2024 answer text <p>Data is publicly available in the Homes England Annual Report on the total number of Help to Buy loans that have been redeemed, and a breakdown of how many loans were taken out in each parliamentary constituency is available on the following websites:</p><p><a title="https://gbr01.safelinks.protection.outlook.com/?url=https%3a%2f%2fwww.gov.uk%2fgovernment%2fstatistics%2fhelp-to-buy-equity-loan-scheme-data-to-31-may-2023%23full-publication-update-history&amp;data=05%7c02%7cpatrick.kelly%40levellingup.gov.uk%7cefc691a37b4d4" href="https://www.gov.uk/government/statistics/help-to-buy-equity-loan-scheme-data-to-31-may-2023" target="_blank">Help to Buy (equity loan scheme): data to 31 May 2023 - GOV.UK (www.gov.uk)</a></p><p><a title="https://gbr01.safelinks.protection.outlook.com/?url=https%3a%2f%2fassets.publishing.service.gov.uk%2fgovernment%2fuploads%2fsystem%2fuploads%2fattachment_data%2ffile%2f1171330%2fhomes-england-annual-report-and-financial-statements-2022-to-2023.pdf&amp;data=05" href="https://gbr01.safelinks.protection.outlook.com/?url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1171330/Homes-England-Annual-Report-and-Financial-Statements-2022-to-2023.pdf&amp;data=05|02|Patrick.Kelly@levellingup.gov.uk|efc691a37b4d405eb89608dc69ce62d1|bf3468109c7d43dea87224a2ef3995a8|0|0|638501582380435629|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&amp;sdata=DkAEgmGI80FAGBvpfLzus9p0/wJarFMX9cm7YRHS0Sg=&amp;reserved=0" target="_blank">Homes-England-Annual-Report-and-Financial-Statements-2022-to-2023.pdf (publishing.service.gov.uk)</a></p> answering member constituency North East Derbyshire answering member printed Lee Rowley question first answered 02/05/2024 16:18:43 answering member 4652 label Biography information for Lee Rowley
tabling member	4444 label Biography information for Karin Smyth

1691864

registered interest
date	26/02/2024
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the impact of the closure of the Help to Buy scheme on the property market.
tabling member printed	Lord Reid of Cardowan
uin	HL2754
answer	answer is ministerial correction date of answer 06/03/2024 answer text <p>In line with the recommendation of the National Audit Office and Public Accounts Committee, the Department of Levelling Up, Housing and Communities has committed to undertaking an evaluation of the Help to Buy scheme, with a target date for publication of Autumn 2024. This will seek to investigate, amongst other matters, the effect of the Help to Buy scheme on the housing market within its lifetime and, where possible, after its closure.</p> answering member printed Baroness Swinburne question first answered 06/03/2024 17:18:17 answering member 4985 label Biography information for Baroness Swinburne
tabling member	617 label Biography information for Lord Reid of Cardowan

1677836

registered interest
date	13/12/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, how many staff work on the Help to Buy Customer Service team.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	6893
answer	answer is ministerial correction date of answer 20/12/2023 answer text <p>In October, an average of 102 customer service advisers dealt with Help to Buy customer queries. This number will fluctuate dependent on demand.</p> answering member constituency North East Derbyshire answering member printed Lee Rowley question first answered 20/12/2023 17:53:45 answering member 4652 label Biography information for Lee Rowley
tabling member	4658 label Biography information for Alex Sobel

1660415

registered interest
date	13/09/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what steps his Department is taking to help ensure that the Help to Buy scheme gives timely responses to enquiries from homeowners.
tabling member constituency	Camberwell and Peckham
tabling member printed	Ms Harriet Harman
uin	199267
answer	answer is ministerial correction date of answer 25/09/2023 answer text <p>I refer the Rt. Hon. Member to the answers given to Question UIN <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fquestions-statements.parliament.uk%2Fwritten-questions%2Fdetail%2F2023-07-06%2F192863&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7Caa43a6d437264ff4a8b108dbbabb2c2b%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C638309085281557270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=HbAIAkbMtKWEx7uaUgTwVlt6PsqIabba9CimO0CIFCc%3D&amp;reserved=0" target="_blank">192863</a> and <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fquestions-statements.parliament.uk%2Fwritten-questions%2Fdetail%2F2023-07-18%2F194924&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7Caa43a6d437264ff4a8b108dbbabb2c2b%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C638309085281557270%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=tkR9mmVRKkypL3SleONYz1Y6WAtKBuGpNCGL8s9deUk%3D&amp;reserved=0" target="_blank">194924</a> on 13 and 24 July 2023.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 25/09/2023 08:32:06 answering member 4668 label Biography information for Rachel Maclean
tabling member	150 label Biography information for Ms Harriet Harman

1653997

registered interest
date	18/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, whether his Department has had recent discussions with Lenvi on response times to Help to Buy Equity Loan customer enquiries.
tabling member constituency	Stockport
tabling member printed	Navendu Mishra
uin	194924
answer	answer is ministerial correction date of answer 24/07/2023 answer text <p>The department receives daily updates and regularly monitors the service recovery plan. A number of actions are being taken to improve the service, call centre opening times have been extended and Lenvi have increased staffing levels and are continuing to recruit and redeploy staff.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 24/07/2023 15:12:11 answering member 4668 label Biography information for Rachel Maclean
tabling member	4811 label Biography information for Navendu Mishra

1653174

registered interest
date	14/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	194214
answer	answer is ministerial correction date of answer 20/07/2023 answer text <p>Homes England do not have published figures for how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 20/07/2023 12:14:34 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650947

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, pursuant to the Answer of 27 June 2023 to Question 190575, what is the cost to the public purse of the contract given to Lenvi to administer the service provision for the Help to Buy: Equity Loan Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192859
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192860 192861 192862 192863 question first answered 13/07/2023 16:38:00 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650948

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what steps his Department has taken to manage the transfer of the service provision for the Help to Buy: Equity Loan Scheme from Target to Lenvi.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192860
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192861 192862 192863 question first answered 13/07/2023 16:38:00 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650950

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what metrics his Department plans to use to measure the (a) value for money and (b) service provision of Lenvi in administrating the Help to Buy Equity Loan Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192861
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192860 192862 192863 question first answered 13/07/2023 16:38:01 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650952

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what assessment she has made of the adequacy of the service provided by Lenvi to individuals enquiring about Help to Buy Equity Loans.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192862
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192860 192861 192863 question first answered 13/07/2023 16:38:01 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury