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<p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants
receive high quality, objective, fair and accurate assessments. Since the introduction
of PIP new claims in April 2013, we have been closely monitoring all aspects of the
process.</p><p> </p><p>As personal independence payment (PIP) is a new benefit, processes
are currently bedding in. Our latest analysis is telling us that the end-to-end claimant
journey is taking longer than expected. We are working closely with the assessment
providers to ensure that they are taking all necessary steps to improve performance,
speed up the process and ensure claimants receive a satisfactory experience. We are
also seeking to ensure that all the steps in the process run as smoothly as possible
and that there are no barriers in our processes and systems that contribute to claims
taking longer than necessary to progress.</p><p> </p><p>The first official statistics
for the number of people claiming Personal Independence Payment (PIP) was published
on 5<sup>th</sup> June alongside updated statistics on PIP new claim registrations,
decisions and awards.</p><p> </p><p>Statistics on clearance times are not being published
at this stage. Statistics on clearance times are intended for future publication but
releasing them at this stage would give a skewed representation of the process since
steady state has not yet been reached and natural reassessment has yet to rollout
across the country.</p>
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