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<p>The Government is working closely with its key delivery partner (the Motor Insurers’
Bureau) and a broad group of expert stakeholders from across the personal injury sector
to develop a new accessible IT Service. This will enable both represented and unrepresented
claimants to progress Road Traffic Accident related personal injury claims under £5,000.</p><p>Public
testing of the IT Service is planned to begin in November 2019 and, in light of user’s
experience, the Government will consider making some further modifications to the
service before it goes live in April 2020, so that it is easy to understand and navigate.</p><p>In
addition, the service will provide a significant amount of management information.
The Government is committed to reviewing this management information and how the new
service is operating to identify any required changes and improvements approximately
eighteen months from implementation. This will include a full evaluation of all relevant
data relating to the overall customer experience of claimants using the service.</p>
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