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<p>Local authorities must make disagreement resolution services available to parents
and young people for matters relating to special educational needs and disabilities
(SEND). These services can be used for disagreements between parents or young people
and schools, including academies, about the SEND provision made for a child or young
person, whether they have education, health and care plans or not. Further information
about these services can be found on the local authority’s local offer website.</p><p>All
academies must have a complaints procedure, which complies with Part 7 of the Education
(Independent School Standards) Regulations 2014. If a complainant has completed the
school’s complaints procedure, or if they feel they have been prevented from doing
so, they can complain to the Education and Skills Funding Agency (ESFA). The ESFA
will consider whether an academy has followed the correct process in handling a complaint,
but the ESFA cannot change an academy’s decision about a complaint. Further information
on the ESFA’s remit in considering complaints more fully is available here: <a href="https://www.gov.uk/government/publications/complain-about-an-academy/complain-about-an-academy"
target="_blank">https://www.gov.uk/government/publications/complain-about-an-academy/complain-about-an-academy</a>.
Guidance on taking forward complaints about SEND support is available here: <a href="https://www.gov.uk/complain-about-school/sen-complaints"
target="_blank">https://www.gov.uk/complain-about-school/sen-complaints</a>.</p>
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