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<p>HM Revenue and Customs contracts the supplier BancTec to process cheques received
from customers. Cheques are passed to BancTec on the day they are received, 99% of
the cheques received are banked on the day of receipt. Over the last 12 months there
was only one occasion when the cheques were not banked on the day of receipt. In one
percent of cases further information is required, usually from the customer, to enable
the cheque to be processed. Generally, all cases that require investigation are resolved
within four working days.</p>
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