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450976

registered interest
date	05/02/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) has target times for responding to written correspondence from members of the public; and what change there has been in the volume of written correspondence to HMRC from the public seeking information or assistance over the last three years.
tabling member constituency	Ayr, Carrick and Cumnock
tabling member printed	Corri Wilson
uin	26021
answer	answer is ministerial correction date of answer 15/02/2016 answer text <p>HM Revenue and Customs’ (HMRC) targets for responding to written correspondence received via post are to reply to 80% within 15 working days and 95% within 40 working days.</p><p> </p><p>The volume of written correspondence received by HMRC has decreased over the past three years, and is currently at around one million items per month. HMRC regularly publishes general performance reports on Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 15/02/2016 11:10:16 answering member 1529 label Biography information for Mr David Gauke
tabling member	4448 label Biography information for Corri Wilson

450978

registered interest
date	05/02/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many letters to HM Revenue and Customs from members of the public remained unanswered after (a) four, (b) eight and (c) 12 weeks in the last 12 months for which figures are available.
tabling member constituency	Ayr, Carrick and Cumnock
tabling member printed	Corri Wilson
uin	26018
answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:36:35 answering member 1529 label Biography information for Mr David Gauke
tabling member	4448 label Biography information for Corri Wilson