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<p>The helpful feedback from Presenting Officers (POs), has resulted in decision makers,
appeals writers and POs themselves, reviewing their approach to the weighing of evidence,
including taking a more considerative view of existing evidence. Changes have also
been made to how decisions are being explained to claimants and in the paperwork prepared
for appeal tribunals. Further, it has fed into our new approach for PIP cases where
we contact claimants, where appropriate, to see if there is information that would
enable us to change the decision ourselves at Mandatory Reconsideration or at the
appeal stage.</p><p> </p><p> </p>
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